Case Coordination | Healthcare Operations | Client Service
Full-Time | Non-Exempt (Hourly)
Help Families Find Answers When They Need Them Most
At EPIARX Diagnostics, we help families, attorneys, healthcare professionals, and communities obtain answers during some of life's most difficult moments.
We are a growing private pathology practice specializing in independent autopsy and pathology services. Our work provides clarity, truth, documentation, and peace of mind when unanswered questions matter most.
As we continue to grow, we are seeking a highly organized Healthcare Case Operations Coordinator to ensure every case moves smoothly from consultation through completion.
This is not simply an administrative support position.
This is a mission-critical operations role responsible for coordinating the people, documentation, logistics, and workflows that keep cases moving forward and clients supported.
Why This Role Matters
When families and organizations engage EPIARX, they are often navigating complex, time-sensitive, and emotionally difficult situations.
Your work ensures that nothing falls through the cracks.
You will coordinate case logistics, maintain accurate records, manage follow-up activities, and help ensure that every case progresses efficiently and professionally.
You are the operational backbone of the practice.
What You'll Do
Once a client commits to working with EPIARX, you will take ownership of the administrative and operational execution of the case.
Your responsibilities will include:
- Coordinating case logistics, including scheduling with physicians, funeral homes, drivers, and other partners
- Managing and maintaining CRM data and case tracking systems
- Ensuring all documentation is complete, accurate, and timely
- Following up on outstanding tasks, records, and deliverables
- Supporting communication between clients, physicians, vendors, and internal team members
- Identifying potential delays or issues before they impact case progress
- Supporting broader operational and administrative initiatives as the practice grows
- Assisting with operational process improvements and workflow optimization
This role requires strong attention to detail, excellent follow-through, and the ability to manage multiple moving parts simultaneously.
What Success Looks Like
First 30 Days
- Learn the EPIARX case lifecycle and workflow
- Become proficient in our CRM and operational systems
- Begin supporting active cases and administrative workflows
- Develop an understanding of key stakeholders and external partners
First 60 Days
- Independently manage case logistics and coordination
- Proactively track and follow up on outstanding items
- Demonstrate strong organization and ownership of assigned workflows
- Help improve consistency and reliability across operational processes
First 90 Days
- Fully own day-to-day case coordination responsibilities
- Anticipate issues and proactively resolve bottlenecks
- Ensure cases move efficiently with minimal oversight
- Become a trusted operational resource for physicians, clients, and leadership
Ideal Background
We recognize that strong candidates may come from a variety of industries and experiences.
You may be an excellent fit if you have experience in:
- Medical office coordination
- Healthcare administration
- Patient services coordination
- Intake coordination
- Case coordination or case management support
- Physician practice support
- Healthcare scheduling and referral coordination
- Legal operations or legal support
- Professional services administration
Direct pathology experience is not required.
We provide training on our services, systems, case workflows, and industry-specific processes. We are looking for someone with strong organizational and coordination skills who is eager to learn and grow with the practice.
What We're Looking For
Required Qualifications
- Bachelor's degree or equivalent professional experience preferred
- Experience in administrative coordination, office operations, healthcare administration, scheduling, intake, or workflow management
- Strong organizational and time management skills
- Excellent written and verbal communication abilities
- Experience working with CRM systems, scheduling tools, and digital documentation platforms
- Ability to manage multiple priorities simultaneously while maintaining attention to detail
- Demonstrated ability to follow through on tasks and responsibilities independently
Preferred Qualifications
- Healthcare, pathology, medical practice, or laboratory experience
- Experience working in HIPAA-compliant environments
- Experience coordinating across multiple stakeholders
- Experience supporting professional services organizations
The Type of Person Who Thrives Here
You are:
- Highly organized
- Proactive and self-directed
- Detail-oriented
- Accountable and reliable
- Comfortable managing multiple priorities
- Resourceful and solutions-oriented
- Calm under pressure
- Professionally persistent
- Comfortable managing up and following through until work is completed
You understand that operational excellence comes from consistency, ownership, and attention to detail.
What We Offer
- Competitive salary
- Health, dental, and vision insurance
- 401(k)
- Commuter benefits
- Mental health days
- Birthday leave
- Professional growth opportunities
- Direct exposure to leadership
- Opportunity to help build a growing healthcare organization
About EPIARX Diagnostics
EPIARX Diagnostics is a modern private pathology practice headquartered in Washington, DC.
We provide specialized pathology and independent autopsy services while maintaining the highest standards of professionalism, accuracy, compassion, and clinical integrity.
As we expand, we are investing heavily in operational excellence, scalable systems, and a world-class client experience.
If you are energized by meaningful work, operational ownership, and the opportunity to make a measurable impact, we encourage you to apply.
Application Process
Please submit your resume and answer the following application questions:
- Tell us about a situation where you were responsible for coordinating multiple moving parts and ensuring nothing fell through the cracks.
- Describe a time you identified a problem before it became a larger issue. What did you do?
- What interests you about EPIARX and working in a high-accountability healthcare environment?