Position Overview

We are seeking an experienced and compassionate Front Office Receptionist to join our growing Pain Management practice in Glendale. The ideal candidate is professional, self-motivated, detail-oriented, and dedicated to providing exceptional patient care and customer service. This position requires excellent communication skills, the ability to multitask in a fast-paced medical environment, and a strong commitment to supporting both patients and the clinical team.

Key Responsibilities

• Greet and assist patients in a courteous and professional manner
• Schedule, confirm, and manage patient appointments
• Check patients in and out efficiently and accurately
• Answer and direct incoming phone calls
• Collect patient copayments, coinsurance, deductibles, and outstanding balances
• Verify insurance eligibility and benefits
• Obtain and process insurance authorizations as needed
• Maintain accurate patient records within the Electronic Medical Records (EMR) system. E-Clinical Works experience a plus!
• Ensure compliance with office policies, procedures, and confidentiality standards
• Provide exceptional customer service while advocating for patients and supporting office operations.

Qualifications

Required:

• Minimum of 2 years of medical front office preferred
• Experience working with Electronic Medical Records (EMR/EHR) systems. E-Clinical Works experience a plus.
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• High level of attention to detail and accuracy
• Professional, positive, and patient-focused attitude
• Experience with insurance verification and authorization processes

Preferred:

• Experience in a specialty medical practice
• Knowledge of medical terminology and insurance procedures
• Bilingual preferred

Benefits

We offer a competitive benefits package, including:

• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)