Job Purpose:

Under the supervision of the Mental Health Program Manager, the CMHC provides clerical/clinical coordination with multiple agencies and providers in the community in order to connect patients with appropriate Behavioral Health care and resources programs. 

Duties/Responsibilities:

· This position will be the primary liaison between individuals and organizations who provide Behavioral Health services

· Create and maintain relationships with private practice and agencies regarding counseling, psychiatric, and care coordination services across community partners.

· Represent community behavioral Health program in sponsored events and activities as applicable. 

· Assist patients in referral process, maintain scheduling for multiple providers, request documents from community agencies to coordinate care, and manage feedback from patients and providers. 

· Acts as the first point of contact for mental health patients and provide relief for day-to-day clerical support to administrative office activities for the behavioral health team. 

· Adheres to all mental health protocols regarding the management and compassionate care of patients undergoing behavioral health crisis.

· Contribute to the creation of policies, procedures, and workflows for CMHC position.

· Demonstrate awareness and sensitivity in the delivery of activities and events as it relates to the cultural and socioeconomic characteristics of the populations served.

· Accurately determine patient needs and match those individuals to the appropriate level of care.

· Other duties as assigned.

· Ability to adapt and respond with communication strategies to stabilize, slow, or reduce the intensity of a potentially high stress situation.

Required Skills/Abilities:

• Excellent verbal and written communication skills. 
• Reliable attendance and consistent community engagement
• Experience working in the Behavioral Health and Substance Use field
• Experience with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
• Experience with Electronic Health Records
• Knowledge and experience of website management preferred.
• Highly self-motivated and able to function independently.
• Must be fiscally focused and mission      driven.

Education and Experience:

• Bachelor’s degree in health care management/administration, business administration, public health, social work, psychology or related      field, or Associate’s degree in similar field with 3-5 years’ experience      in healthcare setting.
• Previous experience with non-profit organizations is preferred.

Immunizations Required:

· Hepatitis B, COVID-19 Vaccination

Physical Requirements:

• Prolonged periods sitting and/or standing at a desk working at a computer.

Ability to lift up to 25 pounds infrequently