ABOUT PEOPLEONE HEALTH:

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY:

The Licensed Practical Nurse (LPN) provides direct and indirect patient care under the direction of a licensed physician, advanced practice provider, or registered nurse, consistent with state scope of practice regulations. The LPN supports providers in delivering high-quality primary care by performing clinical duties, patient education, medication administration, specimen collection, care coordination, and operational support to ensure efficient clinical workflows and an exceptional patient experience.

SUPERVISORY RESPONSIBILITIES:

This position provides supervision to others: No

ESSENTIAL JOB FUNCTIONS:

Member Success

• Maintains a working knowledge of PeopleOne Health membership plans and how to access the needed information.
• Guides the member experience by providing information, education regarding options for care, and available resources
• Manages, conducts, and tracks outreach initiatives for the member population
• Provides exceptional customer service while performing job functions, such as, answering inbound calls or online inquiries regarding services, claims, benefits, eligibility, provider searches, and other health-related questions and following up with members to ensure their needs are met.
• Utilizes technology, data, and other internal information to assist employees in obtaining the best and most cost-efficient health care for disease and condition management.

Front Office

• Manages office telephone systems, including answering calls and returning messages
• Schedules patient appointments and maintains communication to confirm future appointments 
• Scans and enters Protected Health Information and documents into the patient’s chart. 
• Performs data entry tasks to document patient records within facility databases and maintains patient files
• Ensures patients are an active member to receive services via the member portal.
• Ensures patients are pre-approved for care by collecting prior authorization from the insurance provider, for outgoing referrals, when necessary. 
• Coordinates daily office activities, greets patients, and checks patients in and out for appointments. 

Back Office

• Performs patient intake, including recording vital signs, medical history updates, medication reconciliation, and chief complaint documentation.
• Assists providers with patient examinations, procedures, and treatments.
• Administers medications and immunizations via approved routes under provider order and within state scope of practice.
• Performs venipuncture, specimen collection, specimen processing, and prepares laboratory samples for transport/analysis.
• Performs point-of-care and CLIA-waived testing per policy and competency validation.
• Conducts wound care, dressing changes, suture/staple removal, ear irrigation, EKGs, nebulizer treatments, and other delegated nursing tasks within scope.
• Performs patient triage and symptom assessment, escalating clinical concerns appropriately.
• Prepares and stocks exam rooms and procedural areas.
• Maintains infection prevention and control standards, including proper biohazard handling.
• Assists with medication inventory, vaccine management, and clinical supply monitoring.
• Completes standing order and protocol-based care activities as directed.
• Coordinates referrals, diagnostic testing, and follow-up care as directed.
• Assists with care gap closure and quality measure outreach.
• Supports chronic disease management and preventive care outreach initiatives.

Other Duties:

• Accurately documents patient care, interventions, and communications in the electronic medical record.
• Processes telephone encounters, refill requests, prior authorizations, and patient messages per workflow.
• Maintains confidentiality and HIPAA compliance in all patient interactions.
• Participates in chart preparation and pre-visit planning.
• Assists with clinical audits, compliance monitoring, and quality initiatives.
• Maintains active awareness of the State LPN scope of practice and practices only within authorized limits.
• Utilizes daily/weekly/monthly checklists to ensure clinical, regulatory, and safety compliance.
• Participates in emergency preparedness drills and clinical competency validations.
• Supports infection control, OSHA, CLIA, and regulatory readiness activities.
• Additional responsibilities as assigned.

SKILLS & ABILITIES:

• Ability to travel to centers within the market.
• Strong knowledge of primary care nursing and clinical workflows
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong clinical judgment with the ability to escalate concerns appropriately
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced ambulatory environment
• Proficient with technology, including Zoom, Microsoft Office Suite, or related software
• Demonstrates professionalism, compassion, respect, and discretion at all times
• Basic understanding of medical terminology, coding procedures, and clinical pharmacology 
• Displays enthusiasm and a positive attitude toward coworkers and all members of the practice
• Understands and adheres to patient confidentiality
• Ability to constructively receive feedback from peers and leadership and direction from leadership
• Ability to work with diverse groups of people of varying ages, ethnicities, life experiences, etc. 
• Comfortable working independently as well as part of the team
• Dependable displays flexibility and shows initiative
• Accepts and adapts to change and displays willingness to learn new processes and workflows.

EDUCATION, CERTIFICATIONS & CLEARANCES

• Graduate of an accredited Practical Nursing Program
• Active, unrestricted Florida Licensed Practical Nurse (LPN) License required
• Current Basic Life Support/AED Certification from an AHA-accredited provider.
• Must maintain all continuing education requirements required by Florida Board of Nursing
• Child Clearance - Act 33
• Criminal Clearance - Act 38
• FBI Clearance - Act 73

EXPERIENCE:

• 2–5 years of outpatient, ambulatory, or primary care nursing experience preferred
• Experience in value-based care, population health, or preventive medicine preferred

PHYSICAL REQUIREMENTS:

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)

• While performing the duties of this job, there is possible exposure to blood and body fluids, infectious diseases, chemicals, and repetitive motions.
• The employee is regularly required to sit and use a computer.
• Frequently required to talk, hear, and reach with hands and arms.
• Must occasionally lift and/or move up to 20 pounds. 
• Specific vision abilities required by this job include close vision and adjusting focus.