Scheduler

BASS MEDICAL GROUP – Walnut Creek, CA

Job Description

We are looking for a new team member to join us in our Walnut Creek office. If you are energetic, compassionate, possess a strong work ethic, and are able to multitask, we would like to hear from you. This position will include scheduling patient appointments, coordinating provider calendars, and assisting with front and back office duties. Experience with Electronic Health Records (EHR) and medical scheduling is preferred.

Job Responsibilities

Schedule patient appointments
Answer incoming phone calls
Coordinate provider schedules and appointment availability
Respond to patient calls regarding appointments, referrals, lab results, medication refill requests, and general inquiries
Obtain and process insurance authorizations and referrals as needed
Maintain accurate patient records using the Electronic Health Record (EHR) system
Verify patient demographics and insurance information
Assist with patient check-in/check-out when needed
Perform general computer tasks including data entry and appointment management
Take patient vitals (if applicable)
Maintain inventory of exam room supplies and verify expiration dates
Perform other administrative and front office duties as assigned

Mandatory Qualifications

Medical scheduling experience preferred
Excellent customer service and interpersonal skills
Knowledge of medical terminology
Strong computer and data entry skills
Excellent verbal and written communication skills
Comfortable interacting with patients of all ages and abilities
Ability to multitask in a fast-paced medical office
Strong organizational and time management skills

Preferred Qualifications

1+ years of experience as a Medical Scheduler, Patient Scheduler, or Front Office Coordinator
1+ years of experience obtaining insurance authorizations and referrals
Bilingual (Spanish) preferred
Experience with Electronic Health Records (EPIC preferred)
Experience working in a multi-provider medical practice