RELATIONSHIP BANKER – JOB DESCRIPTION

Are you someone who enjoys connecting with others and making a real difference in your community? Our Hyannis Team is looking for a motivated and customer-focused individual to join us as a Relationship Banker I.

In this role, you'll be the first point of contact for our customers — someone they trust for guidance, support, and everyday banking needs. As a Relationship Banker, you’ll build trusted relationship and deliver personalized solutions from our full range of banking services, including opening and servicing accounts, processing financial transactions with accuracy, and offering thoughtful product recommendations. You’ll also play a key role in resolving account questions and educating customers on tools and resources to make banking convenient. If you’re passionate about helping people, thrive in a team environment, and are ready to grow with a bank that’s deeply connected to the community, we’d love to meet you.

The Relationship Banker cultivates customer relationships by offering centralized and comprehensive banking services to enhance the customer experience. This includes processing financial transactions, providing account services and product education.

ESSENTIAL RESPONSIBILITIES

Relationship Banker I:

• Proactively initiates contact with customers to determine banking needs.
• Accurately processes a variety of transactions such as deposits, withdrawals and payments. Maintains responsibility for cash drawer and follows proper balancing procedures.
• Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved.
• Cross-sells the Bank’s products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
• Demonstrates and provides customer training and support with all mobile and online banking programs.
• Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
• May assist customers with safe deposit boxes.
• Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
• Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank's written policies and procedures regarding Bank.

The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related and unrelated to the above, may be assigned and, therefore, required.

Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement. 

The pay range provided reflects the established budget for this position and represents what the Bank reasonably expects to pay at the time of posting. The final offer will depend on various factors, including relevant experience, skill set, qualifications, and other job-related considerations.

Member FDIC. Member DIF. Equal Opportunity Employer.

COMPETENCIES

• Customer Service – Exceptional customer-focused skills to manage difficult and complicated situations; respond promptly to customer needs, requests for service and assistance
• Communication – Ability to interact professionally and clearly verbally and in writing; demonstrate effective listening skills, patience and empathy
• Professionalism – Upholds a consistent professional appearance and demeanor
• Technology – Ability to master required system applications and utilize a variety of mobile devices; comprehensive understanding of mobile and online banking programs

QUALIFICATIONS

Education and and/or Experience

• High School Diploma / GED required; Associates Degree in business or related field preferred
• Relationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred
• Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred
• Ability to maintain confidentiality with tact and diplomacy

Physical Requirements

• Prolonged Standing
•  Ability to lift and carry up to 25 pounds on an occasional basis