About YWCA South Hampton Roads 

YWCA is the oldest and largest multicultural women’s organization in the world. YWCA South Hampton Roads (YWCA SHR) is dedicated to the fullness of its mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. 

Serving approximately 8,000 individuals each year, YWCA SHR is a source of strength, courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial, gender, religious and social lines with organizations-partners in all sectors to educate about disparities, advocate for change and provide resources and tools to dismantle oppressive systems.  

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism, empowering women and standing up for social justice, helping families and strengthening our community.   

About the Position 

Under the supervision of the Director of Impact & Strategic Innovation, the Youth Services Coordinator is responsible for developing, coordinating, and facilitating programs, services, and initiatives that support the safety, well-being, empowerment, and healthy development of children and youth participating in YWCA South Hampton Roads programs. 

The Youth Services Coordinator serves as the primary lead for youth engagement, enrichment programming, prevention education, family support, and community partnerships related to children and youth. This position works collaboratively with case managers, residential staff, volunteers, schools, and community partners to ensure youth have access to meaningful opportunities, supportive resources, and positive developmental experiences. 

Through direct engagement, program coordination, advocacy, and relationship-building, the Youth Services Coordinator advances YWCA South Hampton Roads' mission by creating environments where children and youth feel safe, supported, connected, and empowered to thrive. 

ESSENTIAL DUTIES 

The essential functions include, but are not limited to the following:   

Administration 

• Conduct assessments of youth needs, strengths, interests, and barriers to identify appropriate services, supports, and opportunities. 
• Maintain accurate and timely records, documentation, referrals, and program data in accordance with agency policies and funding requirements. 
• Participate in case staffing meetings, program meetings, and interdisciplinary team discussions to support coordinated service delivery. 
• Monitor youth participation, engagement, and progress within YWCA programs and initiatives. 
• Provide recommendations and resources to support the social, emotional, educational, and developmental needs of youth. 
• Assist with crisis response and stabilization efforts involving children and youth as needed. 
• Develop and maintain resource directories and referral networks that support youth and families. 
• Participate in agency trainings, professional development opportunities, and continuous improvement efforts. 

Community Collaboration 

• Develop and maintain collaborative relationships with schools, youth-serving organizations, community agencies, faith communities, local businesses, and other stakeholders. 
• Represent YWCA South Hampton Roads at community meetings, coalitions, networking events, and outreach activities. 
• Collaborate with internal and external partners to identify opportunities that enhance services and supports for children, youth, and families. 
• Increase awareness of YWCA youth programs through presentations, outreach activities, and community engagement efforts. 
• Foster partnerships that expand access to educational, recreational, leadership, mentoring, and wellness opportunities for youth. 
• Support efforts to strengthen family engagement and community connection across YWCA programs. 
• Track partnership development, outreach efforts, and community engagement outcomes. 

Youth Development and Programming 

• Design, implement, facilitate, and evaluate youth-centered programs that promote safety, well-being, leadership, education, and personal growth. 
• Coordinate age-appropriate enrichment activities that support social-emotional learning, life skills development, academic success, and healthy relationships. 
• Facilitate individual and group activities for youth utilizing trauma-informed, culturally responsive, and strengths-based practices. 
• Develop opportunities for youth leadership, civic engagement, advocacy, and community involvement. 
• Coordinate special events, workshops, educational opportunities, and seasonal programming for children and youth. 
• Support youth in identifying personal goals and accessing opportunities that encourage growth and self-sufficiency. 
• Create welcoming and inclusive environments that promote belonging, empowerment, and positive youth development. 
• Evaluate program effectiveness and utilize participant feedback to inform program improvements. 

Program Development 

• Assess the needs of children, youth, and families to identify opportunities for new programs, services, and initiatives. 
• Collaborate with staff, community partners, and youth participants to design and implement innovative programming that aligns with organizational priorities and community needs. 
• Lead the development and coordination of youth-focused initiatives that promote safety, healthy relationships, leadership development, empowerment, and violence prevention. 
• Support the creation of youth leadership opportunities that equip young people to become advocates, changemakers, and community leaders. 
• Develop program goals, objectives, and outcome measures that align with agency strategic priorities and funding requirements. 
• Assist in identifying funding opportunities and contribute to grant implementation, reporting, and program sustainability efforts. 
• Utilize participant feedback, program data, and community input to continuously improve services and programming. 
• Collaborate with the Volunteer and Outreach Coordinator to recruit, train, supervise, and recognize volunteers supporting youth initiatives. 

Data, Reporting & Compliance 

• Maintain accurate, complete, and timely records in agency databases and reporting systems. 
• Collect, track, and analyze program participation, engagement, referral, and outcome data. 
• Prepare reports, summaries, and supporting documentation for agency leadership, funders, and community partners as required. 
• Monitor program activities to ensure compliance with agency policies, grant requirements, and applicable regulations. 
• Maintain confidentiality and safeguard client information in accordance with organizational policies and ethical standards. 
• Support program evaluation efforts by gathering qualitative and quantitative data that demonstrates program impact and outcomes. 
• Utilize data and participant feedback to identify trends, inform decision-making, and improve program effectiveness. 

Additional Responsibilities: 

• Model and uphold the mission, vision, and values of YWCA South Hampton Roads. 
• Actively contribute to a culture of inclusion, belonging, equity, and continuous learning. 
• Participate in agency-wide events, initiatives, trainings, and community engagement activities. 
• Maintain positive working relationships with clients, community partners, volunteers, and colleagues. 
• Demonstrate flexibility and adaptability in responding to organizational and community needs. 
• Perform other duties as assigned. 

QUALIFICATIONS  

Minimum Requirements 

Education and Experience 

• Bachelor's degree in Social Work, Human Services, Counseling, Psychology, Education, Youth Development, Nonprofit Management, or a related field required. 
• Minimum of two (2) years of experience working with children, youth, and families in educational, nonprofit, community-based, shelter, or human service settings. 
• Experience developing, coordinating, or facilitating youth programs strongly preferred. 
• Experience working with underserved, marginalized, or vulnerable populations preferred. 
• Experience utilizing trauma-informed, strengths-based, and culturally responsive approaches preferred. 
• Experience building partnerships and collaborating with community stakeholders preferred. 

Other Requirements 

• Must be 18 years of age 
• Must complete the training programs of YWCA SHR 
• Must complete a successful background check 

Skills and Competencies 

• Demonstrated commitment to the mission, vision, and values of YWCA South Hampton Roads. 
• Knowledge of positive youth development principles and practices. 
• Understanding of trauma-informed care and the impact of adverse childhood experiences (ACEs) on youth and families. 
• Understanding of the core concepts related to racism, bias, oppression, privilege, intersectionality, and social justice. 
• Ability to build authentic relationships with youth, families, community partners, and colleagues from diverse backgrounds. 
• Strong facilitation and group management skills with the ability to engage youth of varying ages, backgrounds, and developmental levels. 
• Excellent verbal, written, and interpersonal communication skills. 
• Ability to navigate sensitive situations with professionalism, empathy, and sound judgment. 
• Strong organizational, planning, and project management skills with the ability to manage multiple priorities and deadlines. 
• Ability to think strategically, solve problems creatively, and adapt to changing circumstances. 
• Experience developing, implementing, and evaluating programs or initiatives. 
• Ability to collect, analyze, and interpret data to support program improvement and decision-making. 
• Ability to work independently while contributing positively to a collaborative team environment. 
• Ability to maintain confidentiality and exercise discretion when working with sensitive information. 
• Proficiency in Microsoft Office Suite, database systems, virtual meeting platforms, and social media platforms. 
• Ability to work effectively with community leaders, volunteers, partner organizations, and stakeholders to advance organizational goals. 

CORE VALUES 

The Youth Services Coordinator is expected to demonstrate and model the YWCA South Hampton Roads Core Values in all interactions with clients, colleagues, volunteers, community partners, and stakeholders. 

• Compassion 

• Honesty 

• Integrity 

• Ownership 

• Responsibility 

• Empowerment 

WORKING CONDITIONS: Monday through Friday, 9:00a-5:00pm. Some evening and weekend hours required. Willingness to work and travel alone. Travel is required and access to reliable transportation is essential. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.   

• Ability to travel in varying weather conditions. 
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls 
• While performing the duties of this job, the employee is required to:   
• Frequently walk, use hands and fingers, climb a ladder, handle or feel objects, tools or controls and talks or hears 
• Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl 
• Ability to lift and carry up to 60 pounds 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus 
• The noise level in the work environment is moderately loud 
• Physical capability to effectively use and operate various items of office related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine  

COMPENSATION: This position offers a hiring range of $42,000-$47,000 that is based on experience and a full benefits packet to include health, vision, and dental insurance, 17 paid holidays, vacation, sick leave, retirement and other benefits. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role – regardless of compensation history.  

START TIMEFRAME: The position will be open until filled. Interested applicants are requested to submit a cover letter and resume to the job posting at www.ywca-shr.org 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) DISCLOSURE: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation and any other status protected by applicable local, state or federal law. 

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS: ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities.  Prospective and current employees are invited to discuss accommodations by contacting Human Resources at HR@ywca-shr.org or 757-625-4248.