ROLE OVERVIEW

We are looking for a collaborative and hands-on Enterprise Systems Lead to help modernize and optimize core business systems and operational workflows. This is not a traditional ERP administrator or maintenance role. Be the leader in our ERP Transformation!

Over the next several years, we anticipate replacing our legacy enterprise system, and this role will be expected to help lead that evaluation, planning, implementation, and long-term ownership.

This role leads improvement of enterprise systems, including ERP, integrations, manufacturing technologies, operational workflows, reporting platforms, and AI-enabled business capabilities.

Key areas of focus include:

• operational efficiency 
• user and customer experience 
• process consistency 
• system quality and performance 
• scalability      
• business value 

You will work directly with leadership, operational teams, frontline users, and the CIO to help drive enterprise systems improvements across the organization. You will report directly to the CIO.

This role owns the performance, integration strategy, and continuous improvement of core enterprise systems. 

Lead Enterprise Systems Improvements

• Drive optimization and continuous improvement of ERP and enterprise systems
• Identify opportunities to simplify workflows, reduce manual processes, and improve operational efficiency 
• Help define enterprise systems architecture to support growth and scalability
• Partner with leadership to evaluate, select, and implement future ERP platforms, modules, and related technologies, including the planned replacement of our legacy enterprise system
• Leverage AI, automation, APIs, and analytics to support process improvement, legacy system analysis, integrations, documentation, and enterprise systems modernization 

Own the ERP & Enterprise Systems Ecosystem

• Serve as the primary owner for ERP-related systems, integrations, and connected operational technologies 
• Manage integrations across ERP, EDI, TMS, CRM, HMI/MES, reporting/data platforms, SaaS applications, APIs, and third-party operational systems
• Ensure system reliability, performance, scalability, usability, and data quality across the ecosystem 
• Drive governance, process consistency, and master data discipline 
• Continuously improve system architecture, integrations, workflows, and operational effectiveness

Improve User & Customer Experience

• Improve usability and reduce friction across systems and workflows
• Partner closely with operations, manufacturing, customer service, finance, and supply chain teams to understand challenges and deliver practical solutions 
• Identify opportunities where automation, AI, or improved system design can improve operational effectiveness 

Drive Cross-Functional Collaboration & Change

• Build strong partnerships across operations, manufacturing, supply chain, finance, customer service, and leadership teams 
• Work closely with frontline users and stakeholders to understand operational pain points and improve day-to-day processes 
• Translate operational challenges into scalable technology solutions 
• Drive adoption, accountability, and organizational alignment across initiatives
• Challenge legacy processes and identify better ways of working 

Lead Strategic Initiatives & Execution

• Lead initiatives from concept through execution while balancing quality, communication, and operational readiness
• Build implementation plans that drive measurable business outcomes 
• Coordinate cross-functional teams, priorities, vendors, and stakeholders to ensure successful delivery
• Balance strategic improvement efforts with operational stability and day-to-day business needs 
• Bring structure and clarity to complex initiatives 
• Establish KPIs and success metrics to measure system effectiveness, adoption, process improvement, and business impact 

Partner with Vendors & Technology Providers

• Lead relationships with ERP vendors, implementation partners, consultants, and third-party solution providers 
• Hold external partners accountable for quality, execution, timelines, and business value 
• Lead or support ERP implementations, upgrades, module rollouts, and operational technology initiatives 
• Evaluate platforms and technologies with a pragmatic mindset focused on business outcomes, simplicity, scalability, usability, and long-term flexibility 

WHAT WE ARE LOOKING FOR

We are looking for someone with a strong ownership mindset who thrives in collaborative environments and focuses on practical solutions that improve how the business operates.

This role is best suited for someone who enjoys solving operational problems directly with the business, not managing initiatives from a distance.

The Ideal Candidate Is:

• Curious, proactive, adaptable, and collaborative 
• Strategic but pragmatic 
• Hands-on and execution-oriented 
• Comfortable navigating ambiguity and driving progress 
• Focused on quality, usability, and operational efficiency
• Strong at balancing priorities, urgency, and long-term value 
• Accountable and team-oriented 
• Comfortable leveraging AI and modern technologies to improve analysis, workflows, documentation, and operational effectiveness
• Comfortable improving existing systems and processes in evolving environments
• Effective at moving initiatives forward in practical, incremental ways while maintaining operational stability.

Qualifications, Education & Experience

• Bachelor’s degree or equivalent practical experience preferred 
• 5+ years of experience supporting, improving, implementing, or optimizing ERP and enterprise business systems 
• Experience working in manufacturing, operational, or process-driven environments preferred 
• Experience leading cross-functional initiatives and driving operational improvements strongly preferred 
• Strong communication, collaboration, project leadership, and execution skills
• Strong SQL, API, data analysis, QA, and systems integration experience 
• Experience working with third-party vendors, implementation partners, and SaaS platforms 

Preferred

• Manufacturing industry experience 
• ERP evaluation, selection, and implementation experience 
• Experience with operational technology, HMI, MES, or manufacturing integrations 
• Familiarity with regulatory, audit, cGMP, or quality-driven environments 
• Experience with modern analytics platforms, automation tools, AI-enabled systems, or cloud-based architectures 

WHAT SUCCESS LOOKS LIKE

• systems become easier to use 
• workflows become simpler and more efficient 
• operational visibility improves 
• data becomes more reliable and actionable 
• operational execution becomes more accurate and efficient
• automation and intelligent workflows reduce manual effort and improve decision-making      

This role will play a key part in improving how the company operates and scales over time.

WHY JOIN US?

This is an opportunity to lead meaningful operational and systems improvements within a growing manufacturing organization.

You will work directly with leadership, operational teams, and frontline users to improve systems, simplify workflows, drive efficiency, and modernize how the business operates.

This role offers broad ownership, direct collaboration with leadership, and the opportunity to make a measurable impact across the organization.

The right person will have the opportunity to play a key role in one of the company’s most important enterprise systems transitions.

This is an opportunity to help shape the systems, processes, and operational capabilities that will support the company’s growth for years to come.

LOCATION

This is an on-site role based in Bowling Green, Ohio. Success in this role requires strong in-person collaboration and close partnership with operational and business teams across the organization.