Eye Health America, LLC - Patient Engagement Representative

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Job Type

Full-time

Description

Eye Health America, is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.

The Patient Engagement Customer Service Representative for the Billing Call Center is responsible for delivering exceptional customer service by responding to customer inquiries. This role requires effective communication skills, problem-solving abilities and a strong commitment to customer satisfaction.

Essential Functions and Responsibilities:

Interact with customers vis telephone or email to address inquiries, resolve problems, process payments, and provide information on visit insurance processing.
Analyze customer concerns and issues, troubleshoot problems and work towards a satisfactory resolution. This may involve coordinating with other departments or teams as needed.
Maintain a thorough understanding of the company’s products or services to provide accurate information to customers.
Record customer interactions, issue and resolutions accurately in the NG patient chart.
Ensure adherence to company policies and procedures while handling customer interactions.
Relay customer feedback to supervisors to assist I problem-solving and establishing best practices.
Maintain a professional and courteous demeanor in all customer interactions even when dealing with challenging or upset customers.

Requirements

High school diploma or equivalent
Must be Bilingual
Excellent customer service and communication skills
Strong knowledge of insurance billing and reimbursement processes.
Familiarity with HIPAA privacy regulations.
Strong computer and typing skills.
Ophthalmology/Optometry terminology background is a plus.