Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers, eight Women, Infants, and Children (WIC) nutrition program locations, a Mobile Health Unit, and in-house Pharmacy services (select locations), we offer primary medical, dental, and behavioral healthcare services to community-based patient populations throughout Indiana that are diverse in age, educational background, and income level.

IHC Kokomo is recruiting for an on-site, time Medical Interpreter with fluency in Spanish. The Medical Interpreter works closely with other front office staff, back-office staff, and providers to provide customer service to patients in person and over the phone.

Meet our Kokomo Team: https://indianahealthonline.org/locations/kokomo/ 

Clinic Hours of Operation:

Monday - 7:30 a.m. - 7:00 p.m.

Tuesday - 7:30 a.m. - 5:00 p.m.

Wednesday - 7:30 a.m. - 5:00 p.m.

Thursday - 7:30 a.m. - 7:00 p.m.

Friday - 7:30 a.m. - 4:00 p.m.

Saturday (every other) - 8:00 a.m. - 1:00 p.m.

IHC’s robust benefits and compensation package includes:

• $1,000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Medical Interpreter role responsibilities include:

• Works as a front office staff member when not interpreting.
• Requires knowledge of a wide body of income eligibility rules in addition to verification, application, and documentation procedures and requirements; electronic medical records, and IHC’s policies and procedures.

Language/communication:

• Translate written and interpret spoken English and Spanish, including medical terminology, during patient encounters and phone calls, and for written materials.
• Function as a cultural facilitator between patients and providers.
• Explain cultural differences or practices to health care providers and patients, when appropriate.
• Communicate any special patient needs.
• Responds to patient requests for general information about health center services.
• Calls patients to confirm appointments.

Front desk/intake:

• Greets clients and visitors to clinic and assists with check in process.
• Schedules patient appointments.
• Answers phones and accurately direct calls.
• Uses and maintains the electronic medical record, accurately assembling income documents, and ensuring client information is up to date and complete.

Required skills:

• Effective verbal and written communication skills.
• Ability to interact with a diverse population with a wide range of educational levels including children.
• Maintain effective working relationships with coworkers and patients.
• Demonstrate high detail orientation and accuracy.
• Perform responsibilities accurately, efficiently and timely.
• Demonstrate knowledge of standard office practices and procedures.
• Able to juggle multiple requests and meet multiple deadlines.
• Follow standard work procedures.
• Participate in process improvement projects as required.
• Participate in high performing work teams; maintain a team approach to problem solving.
• Proficient in computer skills, including typing and use of Microsoft Office, EMR, etc. 

• High school diploma or equivalent required.
• Fluency in Spanish; written and spoken, including medical terminology required.
• One year of prior administrative experience preferred.

Equal Opportunity Employment Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.