Job Type
Full-time
Description
The Spa Clinic
Senior Patient Sales Consultant Purpose:
Serves as the lead patient care coordinator by delivering an exceptional patient experience, mentoring team members, supporting daily front office operations, and driving consultation conversions, memberships, and patient retention.
A Senior Patient Sales Consultant would be accountable for:
- Closing treatment plans
- Converting consultations
- Increasing average ticket value
- Membership enrollments
- Cherry financing conversions
- Retail skincare sales
- Reactivating existing patients
- Following up on quotes and consultations
- Achieving monthly revenue and gross profit goals
- Mentoring newer consultants on sales techniques
Requirements
Key Responsibilities:
- Lead the daily front office workflow and support the Patient Care Coordinator team.
- Ensure a luxury, concierge-level patient experience from first contact through follow-up.
- Assist with training and onboarding new Patient Care Coordinators.
- Drive consultation conversions, treatment plan acceptance, and Cherry financing utilization.
- Support membership enrollment, retail sales, and monthly promotional initiatives.
- Monitor schedules to maximize provider utilization and minimize gaps.
- Perform quality assurance on patient follow-up, recalls, and reactivation campaigns.
- Partner with providers and leadership to achieve clinic revenue and patient satisfaction goals.
- Serve as the point person in the absence of the Practice or Regional Manager.
Compensation:
- Base Pay
- Commission
- Membership Bonus