Summary: 

Provides direct monitoring for incapacitated individuals under a legal guardianship in Bexar County and surrounding contiguous counties and case management assistance to eligible clients seeking guardianship and or alternatives to guardianship for a three-month time period. Court monitor responsibilities are a part of the Bexar County contract and include weekly and monthly goals for visits to clients under legal guardianship.

Position Responsibilities:

• *Visit wards in home, group setting or virtual to determine condition and report to the court on well-being of ward. 
• *Prepare court order for Court Monitor visits.
• *Draft letter to Guardian regarding monitoring visits.
• *Prepare Court Report for Court to review.
• *Contact necessary parties & conduct interview with wards.
• *Assist Clients with annual guardianship reports. 
• Upload Court Orders onto Cerenade and complete Charity Tracker demographics monthly.
• Visit wards and prepare annual court visit reports for court.
• Meet weekly numbers and monthly numbers of visits as set by supervisor.
• Assist in training of Guardianship Volunteers.
• Answer client calls and inquiries as needed for Guardianship.
• Attend staff development educational trainings as required.
• Assist Volunteer Coordinator as needed with materials for Volunteers/Nursing Students.
• Review annual reports and update court monitor spreadsheet if needed.
• Help outreach coordinator with outreach presentations.
• Conduct virtual visits as necessary.
• Attend team meetings with court monitor coordinator on reporting and updates on contract requirements.
• Any other duties assigned by the program director, senior legal director, or court visitor coordinator.
• Organizing and cleaning the file room and/or storage room.
• *Must complete all required professional development assigned in a timely manner.
• *Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self and others.  
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Court Monitor Coordinator and Senior Director.

Competencies: 

Results Oriented

Resilience

Thorough

Stress Management

Teamwork

Minimum Qualifications: 

•   Education
  • Bachelor’s degree in social work or social service-related field preferred.
• Experience
  • Minimum of two years’ experience in customer service with at least two years of experience in direct service and/or working   with people with mental and physical disabilities.
• License and Credentials
  • Reliable transportation
  • Must be at least 21 years old
  • Have a valid driver’s license and clean driving record
  • Have valid vehicle liability insurance
  • Bilingual in Spanish and English preferred 

Minimum Knowledge and Skills: 

• Minimum of two years’ experience in social services including working with clients, working in group home settings, etc.;
• Extensive working knowledge of people with mental and physical challenges and social services;
• Experience with computer software and Microsoft Outlook (i.e., Zoom software preferred); 
• A solid grasp of analyzing wards safety and report writing; 
• Must be detail oriented, organized, self-motivated, work well independently and on a team; 
• Must have good written and verbal skills; 
• Must have good critical thinking and problem solving skills.

Travel Requirements: Travel requirements for the position includes 90% local and 0% overnight.