A storied sports franchise…a world class arena…the best fans…

AND YOU

Original – Authentic – Vibrant – Attainable

Our Game Plan

The New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980’s with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports. That legacy inspires us to leave our mark in the sports, entertainment, and cultural landscape.

In 2021, the New York Islanders moved to our new permanent home, UBS Arena. This state-of-the-art venue, which was built for hockey and made for music, is nestled within the historic Belmont Park – a storied landmark of New York. UBS Arena features best in class facilities and amenities, including premium suites, clubs, and lounges that offer boutique hospitality to elevate the guest experience. UBS Arena is part of a larger redevelopment project at Belmont Park, which aims to transform the area into a vibrant entertainment destination with the opening of Belmont Park Village in 2024 and the new Belmont Park Racetrack in 2026.

How to Make the Team

The Senior Director, Business Intelligence & Analytics will set the strategy, roadmap and operating model for data & analytics across the New York Islanders & UBS Arena. This position will be responsible for designing, implementing, and maintaining best-in-class solutions to understand and activate our business data. The Senior Director should be hands-on in the data, assisting with data visualization, writing queries and managing day-to-day analytics work. This role will serve as a trusted resource and strategic advisor for leaders from the key business areas and help their data driven fan engagement efforts.

Show Us You Can

Analytics

• Personally lead the analytics across the business, with a focus on ticketing, including ownership of pricing, inventory optimization, yield management, and revenue projections
• Partner with senior leadership across sales, marketing, and ticket operations to align pricing and go-to-market strategies
• Provide decision support through ad-hoc and scenario analysis; identify and act on opportunities to improve analytic capabilities across the ticketing business, often turning around same-day requests directly
• Develop advanced audience and targeting strategies to support personalization, lifecycle marketing, paid media optimization, and conversion initiatives

Analytics, Research & Reporting

• Apply advanced data modeling, predictive analytics, and statistical techniques to uncover trends and translate insights into initiatives that drive measurable business outcomes
• Design, build, and maintain enterprise dashboards and analytical reports that track KPIs and evaluate the ROI of marketing, sales, partnerships, and operational strategies
• Partner on audience research, segmentation, persona development, and more to capture fan, customer, and partner sentiment and strengthen targeting, personalization, and sponsorship storytelling
• Build predictive models to forecast revenue and consumer behavior 

Data Strategy & Governance

• Own and execute the organization's data strategy, ensuring data-driven insights are actionable, embedded into decision-making, and built to help scale /support the organization's AI transformation
• Be an organizational champion on data quality, acquisition, and governance, ensuring the organization consistently leverages clean, connected, and enriched data assets
• Collaborate with our data partner and data engineer to own the business data warehouse and ETL infrastructure, working to acquire and integrate new data and translate data into actionable insights
• Partner with Finance and Technology leadership on capital planning and investment prioritization for data infrastructure, analytics platforms, and fan intelligence tools

Leadership & Collaboration

• Design and scale the BI team's organizational structure — including role definition, hiring plans, and capability development — to meet the evolving analytics needs of the organization, while leading, developing, and mentoring team members with clear goals and professional development plans
• Collaborate cross-functionally with marketing, ticketing, partnerships, finance, and operations to identify analytical needs and maximize business impact
• Serve as a trusted advisor to senior leadership, translating complex data findings into clear, actionable recommendations that inform key business decisions
• Establish and lead a recurring business review cadence with senior leadership, reporting on KPI performance, ROI, and emerging risks or opportunities across ticketing, marketing, and partnership analytics
• Own and oversee business intelligence strategy, budget & planning
• Partner with organizational AI leadership to identify, evaluate, and pilot opportunities for applying AI/ML to fan intelligence, pricing, and business analytics use cases

Your Training & Talent

• 8-12 years professional experience in business analytics or a related field
• 4+ years of managerial experience and developing talent
• A degree in quantitative or business field, such as Mathematics, Statistics, Computer Science, or Economics, advanced degree preferred
• Advanced knowledge of SQL and relational databases; comfortable with being hands-on
• Advanced knowledge of data visualization tools such as Tableau
• Advanced knowledge of Snowflake, Salesforce (Sales & Marketing Cloud), or similar platforms 
• Advanced knowledge of Python
• Experience with experimentation frameworks (e.g., A/B testing) and attribution or marketing measurement methodologies to evaluate campaign and pricing performance
• Familiarity with data modeling and ETL processes
• Willingness to roll up sleeves on ad-hoc requests and day-to-day reporting, not just long-term roadmap and team oversight
• Ability to think critically and find solutions to complex problems
• Excellent ability to translate complex analytical concepts into business terms
• Demonstrated ability to manage and deliver on multiple competing priorities simultaneously

Where You’ll Go

• The New York Islanders have offices in Floral Park, NY. You will be in the office at least 3 days per week
• Attend home games at UBS Arena and other events (events can fall on evenings, weekends, and/or holidays)

What Skills You’ll Use

• Flexibility: Switch gears on a moment’s notice and adapt to shifting priorities
• Motivation: Leverage your personal skills to drive results and influence success
• Autonomy: Manage your time, work independently, and prioritize tasks
• Collaboration: Liaise with cross-functional internal teams and establish positive relationships 
• Creativity: Think outside the box, bringing innovative ideas to the table
• Accountability: Take ownership of your work
• Conflict Resolution: Show off your problem solving and decision-making skills

What’s in it for You

• Expanding your experience with an iconic NHL® franchise in our quest for a 5th Stanley Cup
• Comprehensive benefits package including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities

The salary range for this position is between $155,000.00-$185,000.00 annually. Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to, skills, education, training, experience and market demands.

The Fine Print

The New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.