Service Advisor Trainee

About the Role

The Service Advisor Trainee supports the service team while learning dealership processes, customer communication, and repair order workflow. This role prepares for advancement into a full-Service Advisor position.

Essential Functions / Key Responsibilities

• Assist with customer check-in and documentation.
• Learn repair order creation and estimate building.
• Support MPI communication to customers.
• Coordinate internal communication with technicians.
• Learn scheduling and appointment processes.
• Assist with customer updates and follow-up.
• Shadow experienced Service Advisors.
• Support service drive organization and vehicle staging.
• Assist with closing repair orders.
• Learn warranty and compliance basics.

Additional Responsibilities

Support service drive cleanliness and workflow.

Qualifications

• Customer service experience preferred.
• Interest in automotive repair and service.
• Ability to learn quickly and take direction.
• Strong communication and multitasking ability.

Work Environment

Service drive and office environment.

Physical Requirements

Standing for long periods

Schedule

Full-time; weekends may be required.

KPIs

• Training Milestones
• Customer Interaction Quality
• RO Accuracy Progress