Directs and coordinates activities relating to creating and administering trust accounts in accordance with terms creating trust, investment agency, wills, estate, and retirement accounts. Manages accounts for which the financial institution acts as the trustee, investment manager, guardian, agent, and as personal representative. Understands and completes job responsibilities in accordance with federal and state compliance regulations.

Principal Duties and Responsibilities: 

Administers Trust Department Accounts 70% 

• Meets with and prepares written communication to owners/beneficiaries to review client accounts 
• Reviews account transactions, directs disbursements, allocates income, prepares monthly account reviews
• Sets and monitors investment allocations/investment objectives
• Provides communication and validation of investment goals/objectives with clients, provide investment performance
• Oversees preparation of annual distribution reports for Trust IRA clients
• Call on current and prospect clients to help grow Department AUM and accounts.

Confers with vendors, accountants, and attorneys 10%

• Nurture, maintain and enhance current relationships with CPAs and Attorneys in the local surroundings for current Clients and possible future business. 
• Reviews fiduciary tax returns, individual tax returns and client information
• Works closely with SEI staff for support/training of Trust System Software and provides training to Trust staff

Additional Duties and Responsibilities 20%

• Oversees Trust Administration Committee (TAC) and Trust Committee of the Board (TCB) meeting preparation 
• Serves on bank committees as needed and community organizations
• Participates in internal and external training and development opportunities as required

Work Relationships and Scope:

Reports to VP Trust Manager. Works regularly with clients and co-workers. Regular contact with suppliers/vendors and trade/professional affiliations. Works regularly with highly confidential business and client information. Participates in Bank committees and community events.

Performance Dimensions:

Quality, accuracy, reliability, thoroughness and timeliness of work performed and services provided to clients and co-workers; versed on trust products and services; customer satisfaction with services provided; keeps Bank and client information confidential; demonstrates friendly and helpful approach and attitude toward internal and external clients. Effectively communicates and develops good working relationships with all co-workers and clients; professional workplace appearance and conduct; honesty and integrity in all client and co-worker communications; reliability in reporting to work regularly and on time; understands Bank policies and procedures and applicable state and federal regulations. Stays current in field and utilizes that information where practical; participates in training and appropriate professional development. Demonstrates professionalism, commitment to the job, and loyalty to the Bank.

Knowledge, Skills and Abilities:

Four-year college degree in accounting, finance, business or equivalent desired. Three years trust administration experience or equivalent required. Must possess courteous and professional customer service attitude; excellent verbal and written communication skills for interacting professionally with clients (both pleasant and difficult situations) and relating to other co-workers; ability to maintain the integrity of highly confidential client and Bank information. Must possess strong computer skills, technical ability to input and retrieve computerized information; strong mathematical skills (add, subtract, multiply, divide, fractions, percentages, decimals); legible handwriting. Must be able to deal effectively with time pressures and stress that can change hourly depending on level of client activity; effective problem solving and technical research skills. Must be a self-starter and independent thinker and meet goals as outlined by Vice President Trust Manager.

Working Conditions:  

Work is performed largely in an office environment with minimal chance for personal injury. Regular contact with clients and co-workers. Frequent in-town/local travel required for business meetings. Occasional out-of-town and overnight business travel (air or auto) is required for business and education. Regular mental and visual concentration for computer usage required. Regular use of telephone. Regular use of keyboard for approximately 6 hours per day. Receive and provide detailed information through verbal communication. Requires near, mid-range, and far vision; field of vision. Will alternate sitting, standing, and walking throughout work shift. Bend, turn, lift and carry up to 20 pounds in documents and office supplies. Climbs stairs. Hours of work are generally during regular business hours and average at least 40-45 hours a week. There will be some variation in work hours due to special projects, deadlines, community events, and other concerns. 

Equipment Used:  

Operates personal computer in a Windows environment for word processing, spreadsheets, e-mail, internet, and other bank specific software. Utilizes a variety of office equipment including computer printer, ten-key calculator, fax, copy machine, and multi-line telephone.

EEO/AA Employer/Vets/Disability