Summary:

The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat.

Duties & Responsibilities:

• Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
• Digital Banking
• Telephone Banking
• Debit/Credit Card Maintenance
• Core System daily banking
• Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
• Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
• Other duties as assigned.

Minimum Requirements:

-High School Diploma or GED, in addition to prior experience in customer service or call center. 

-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.

-Effective communication skills, both verbal and written, are a must. 

-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

Preferred Qualifications:

-Experience working in a call center and/or a financial institution is preferred.