Why Join Our Team? 

Rural Medical Services is seeking a bilingual (Spanish/English) Patient Service Representative to join our Chestnut Hill team. Enjoy Monday-Friday hours, 11 paid holidays, excellent health benefits, employer retirement contributions, paid time off, and the opportunity to make a meaningful impact in your community. 

Job Type: Full-time

Pay:  Starting at $16.00 per hour, with an increase to $16.50 per hour upon certification to interpret. 

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Purpose

As the first point of contact for our patients, you'll create a welcoming experience by scheduling appointments, answering questions, assisting providers, and delivering outstanding customer service while supporting the daily operations of our medical office. 

Key Responsibilities

• Greet patients and serve as the receptionist in accordance with appointment and patient record policies. 
• Schedule appointments and accurately answer and route telephone calls. 
• Maintain patient records in accordance with established medical records policies. 
• Process patient payments and perform other clerical duties, including billing, filing, typing, and data entry. 
• Assist patients with completing required forms and documentation. 
• Provide interpretation services for patients after successfully completing the organization's interpreter certification process. 
• Perform other duties as assigned.

Ability to Relocate:

Chestnut Hill, TN: Relocate before starting work (Required)

Work Location: In person

EDUCATION REQUIRED

High school graduate or vocational high school graduate or high school equivalency.

LICENSES REQUIRED

None

Qualifications:

• Ability to quickly learn office procedures, policies, and workflows. 
• Ability to follow written and verbal instructions. 
• Ability to perform basic mathematical calculations and maintain accurate financial records. 
• Excellent verbal and written communication skills with patients, coworkers, and management. 
• Strong professional customer service skills. 
• Fluency in spoken and written English and Spanish is required. 
• Basic computer proficiency and the ability to learn new software applications. 
• Strong interpersonal skills and the ability to work effectively both independently and as part of a team. 
• Ability to multitask, prioritize work, and maintain accuracy in a fast-paced environment.

Equal Opportunity Employer

Rural Medical Services, Inc. is an Equal Opportunity Employer.