Job Title: School-Based Medical Assistant

Department: Clinical Services

Position Type: Hourly Non-Exempt

Organization: High Country Community Health (HCCH) is a federally funded Community and Migrant Health Center. The mission of the HCCH team is to provide quality, patient-centered, culturally appropriate, affordable, and compassionate care that serves the whole person.

Work Schedule: Monday–Friday during standard business operating hours. Travel will be required from school to school in his/her own vehicle. Schedule flexibility may be required based on organizational needs. 

Immediate Supervisor Title: Clinical Services Manager / Site Lead

Job Supervisory Responsibilities: None

General Summary: A non-exempt position responsible for supporting school-based telehealth services by facilitating communication between patients, families, school personnel, and healthcare providers. The School-Based Medical Assistant serves as an essential link between remote providers, students, families, and school nursing staff to ensure efficient, high-quality, and patient-centered care delivery through telehealth technology and occasional use of mobile clinic unit.

Essential Job Responsibilities

• Manage communication and scheduling between remote healthcare providers and school nursing staff utilizing the electronic medical record (EMR) system.
• Coordinate telehealth appointments and ensure all necessary documentation is completed prior to visits.
• Communicate with parents, guardians, and family members regarding telehealth and mobile unit visits, consent requirements, and follow-up needs.
• Review registration paperwork and verify patient demographics, insurance information, and consent forms for accuracy and completeness.
• Transport, maintain, and troubleshoot telehealth equipment at assigned school sites.
• Transport mobile unit as needed for in person visits and maintain equipment
• Set up and verify secure telehealth connections at each location prior to patient visits.
• Obtain and document vital signs according to clinical protocols.
• Reassess and document vital signs as directed by the provider.
• Assist remote providers during examinations by positioning cameras, utilizing examination tools, and facilitating patient-provider interactions.
• Accurately document patient information and visit-related activities within the EMR.
• Ensure compliance with infection prevention and control standards.
• Clean, disinfect, and sanitize telehealth equipment between student encounters and between school sites.
• Maintain patient confidentiality and ensure HIPAA compliance during all telehealth interactions.
• Coordinate follow-up appointments, referrals, laboratory testing, and additional services as directed by the provider.
• Report equipment concerns, technical issues, or workflow barriers to appropriate leadership.
• Support school-based health initiatives and outreach activities as assigned.
• Perform other duties as assigned to support clinical operations and patient care.

Education

• High School Diploma or GED required.
• Graduate of an accredited Medical Assistant program preferred.
• Current Medical Assistant certification preferred.

Performance/Experience Requirements

• Minimum one year of Medical Assistant experience preferred.
• Experience with telehealth services or school-based healthcare preferred.
• Knowledge of electronic medical record systems.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently in remote and school-based environments.
• Ability to maintain professional relationships with students, families, school personnel, and healthcare providers.
• Demonstrated commitment to patient-centered care.
• Current BLS/CPR certification or ability to obtain within required timeframe.
• Valid North Carolina driver's license with a satisfactory driving record.
• Bilingual (English/Spanish) preferred.