JOB TITLE: Grill Manager

ORGANIZATIONAL UNIT: Firelake Travel Plaza

SUPERVISOR: Travel Plaza Manager

FLSA: Exempt

PAY RANGE:  BOE

 ALL FULL-TIME POSITIONS: Your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, $140.00 Employee plus family   

Essential Duties & Responsibilities: Restaurant Operations

• Oversee the daily operation of the restaurant.
• Ensure all food is prepared according to company recipes, quality standards, and portion guidelines.
• Deliver fast, friendly, and accurate customer service.
• Open and close the restaurant according to company procedures.
• Maintain proper staffing levels and employee scheduling.
• Resolve customer concerns promptly and professionally.

Cleanliness & Food Safety

• Maintain a clean, sanitary, and organized front-of-house and back-of-house at all times.
• Ensure dining areas, kitchen, food preparation areas, equipment, and storage rooms meet company cleanliness standards.
• Maintain walk-in coolers, reach-in coolers, and freezers in a clean, organized, and food-safe condition.
• Ensure all products are properly labeled, dated, rotated using FIFO (First-In, First-Out), and stored at proper temperatures.
• Conduct routine inspections of coolers, freezers, and storage areas to ensure cleanliness, organization, and product freshness.
• Enforce all food safety, sanitation, and health department regulations.
• Maintain required food safety logs and documentation.

Leadership

• Recruit, hire, train, coach, and supervise restaurant employees.
• Prepare employee work schedules while controlling labor costs.
• Conduct performance evaluations and provide ongoing coaching.
• Promote teamwork, professionalism, accountability, and excellent customer service.
• Ensure employees follow company policies and procedures.

Inventory & Financial Management

• Order food, beverages, paper products, and operating supplies.
• Maintain accurate inventory levels and conduct regular inventory counts.
• Control food costs through proper ordering, portion control, and waste reduction.
• Verify deliveries for accuracy and quality.
• Monitor sales, labor, food cost, and operating expenses to meet financial goals.
• Support promotional programs and merchandising initiatives to increase sales.

Qualifications Required

• High school diploma or GED.
• Three (3) years of restaurant supervisory or management experience.
• Food Manager Certification or ability to obtain within 90 days.
• Knowledge of food preparation, sanitation, inventory control, and customer service.
• Basic computer and POS system experience.

Preferred

• Experience managing a convenience store, quick service, or fast-casual restaurant.

Knowledge, Skills & Abilities

• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to train, motivate, and develop employees.
• Strong organizational, time management, and problem-solving skills.
• Knowledge of food safety, inventory management, and cost controls.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.

Physical Requirements

• Stand and walk for extended periods.
• Lift and carry up to 50 pounds.
• Bend, stoop, reach, push, and pull as required.
• Safely operate commercial kitchen equipment.
• Work in hot and refrigerated environments.

Working Conditions

• Fast-paced convenience store restaurant environment.
• Exposure to hot cooking equipment, grease, cleaning chemicals, and refrigeration.
• Flexible schedule including evenings, weekends, and holidays.

Employee Acknowledgement

I acknowledge that I have received and reviewed the Grill Manager Job Description. I understand the responsibilities and expectations of this position and agree to perform my duties in accordance with company policies and standards.