The Ascendancy Group’s Mission:

To be the unequaled provider of special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions.

Opportunity:

Join a highly skilled team of TAG-Headquarters’ professionals to address the ongoing information technology requirements of a rapidly growing organization. 

Overview:

As a TAG Desktop Support Technician, you will support TAG in all aspects of IT from user device configuration to providing support on specialized contracts or subjects related to Information Technology within. In this role, you will be responsible for monitoring and configuring a wide range of systems and programs. 

Security Requirement:

· The ability to obtain and maintain a US Government SECRET security clearance is required

Roles and Responsibilities:

· Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.

· Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.

· Install and support PC, laptop, tablet, and mobile hardware and software.

· Participate in hardware and software reviews and recommend purchases.

· Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.

· Asset inventory and equipment logistics

· Coordinate with the outsourced IT provider(s)

· Ensure compliance with applicable cybersecurity policies and procedures

· Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors.

· New accounts set up active directory administration.

· Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system.

· Help and support onboard off-board employees equipment requirement, send and return.

· Help and support office employees’ daily issues on laptops, software, Zoom meeting, Teams meeting, conference room meeting, printers, and IP Phone

· Experience troubleshooting standard PC software/hardware problems. 

· A solid understanding of networking and TCP IP, Office 365 and Cloud experience preferred.

· Must have working knowledge of Microsoft Azure and Office 365.