The Client Success Manager serves as the primary advisor and advocate for Managed Services clients, building strong relationships and aligning technology strategies with business objectives. This role leads strategic reviews, develops technology roadmaps, oversees service delivery, and collaborates across technical and business teams to ensure clients receive exceptional service, measurable value, and long-term success.

Who You Are

You are a relationship-focused professional who enjoys building trust, influencing outcomes, and serving as a strategic advisor to clients. Organized, proactive, and collaborative, you excel at aligning people, technology, and business goals while ensuring exceptional customer experiences and successful results.

What You'll Do

• Build trusted client relationships by understanding each customer's business, infrastructure, and long-term technology goals.
• Lead Business Reviews and ongoing strategic discussions, providing guidance on service performance, technology planning, infrastructure health, project status, and future needs.
• Identify and develop sales opportunities by partnering with Engineering, Sales, and Administrative teams to recommend technology refreshes, infrastructure improvements, and other solutions that deliver business value.
• Coordinate service delivery, projects, purchasing activities, and customer communications to ensure successful outcomes, customer satisfaction, and continued account growth.

About Us:

Knight Office Solutions is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Knight has been voted as a Top Place to Work in San Antonio for 12 straight years. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

When you join the Knight team, you will enjoy:

• Leadership that promotes a balanced life which prioritizes faith, family, health, and work.
• A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!
• A fast-paced growth industry focused on office technology.
• Access to local leadership.
• Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
• Opportunities for professional growth and development.
• Friendly and inclusive work environment that values teamwork, feedback, and collaboration.

Also, a complete benefit package that includes:

• Medical
• Dental
• Vision
• Life Insurance
• Accidental death and disability insurance
• Short- and long-term disability insurance
• 401K (with company match)

Learn more about Knight Office Solutions here. https://www.youtube.com/watch?v=VJrbNmkZxbY

Qualifications

• Understanding of project management principles and experience in IT, Managed Services, or a related environment.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities effectively.
• Demonstrated accountability, attention to detail, and a proactive approach to identifying challenges and driving solutions.
• Ability to collaborate across teams and build productive relationships with both technical and business stakeholders.
• Must possess a valid driver's license and maintain an acceptable driving record. Candidates relocating to Texas must obtain a valid Texas driver's license within 90 days of establishing residency, consistent with Texas state requirements.

Technical Skills

• Familiarity with project and resource management tools.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience interpreting technical information and communicating it to non-technical stakeholders.
• Understanding of IT infrastructure, managed services, cloud technologies, cybersecurity, and technology lifecycle management preferred.

Preferred Certifications

• PMP (Project Management Professional)
• Agile Certification
• ITIL Foundation

Education & Experience

• Bachelor's degree in a business-related field required, including Business Administration, Management, Marketing, Communications, or a related discipline. Comparable education and experience may be considered.
• One or more years of experience in account management, sales, project coordination, customer success, managed services, IT services, or a related field.

Why Join Us?

At Knight, you'll have the opportunity to become a trusted technology advisor, helping clients leverage technology to achieve meaningful business outcomes. You'll collaborate with talented professionals, influence strategic technology decisions, and play a critical role in delivering an exceptional client experience.

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Apply today!

Step 1: Apply to the position by submitting your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page or via a job board.

Step 2: After you apply, complete a Culture Index Survey. This 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 – 10 minutes to complete.

Please click Here or use this address, https://go.cultureindex.com/p/0Rc9VetG9K, to complete the survey and select the position that you are applying for - Client Success Manager. It's recommended that you take the survey on a computer or tablet.

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 Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.