Essential Duties

• Sells and delivers a minimum number of vehicles per month.
   
• Writes complete sales orders and processes paperwork in accordance with dealership policies.
   
• Utilizes dealership sales control and follow-up systems.
   
• Attends product and sales training courses as requested by sales manager.
   
• Keeps up-to-date on new products and services within the industry.
   
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
   
• Maintains a prospect development system.
   
• Conducts business in an ethical and professional manner.
   
• Satisfies the transportation needs of vehicle purchasers.
   
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
   
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
   
• Explains fully product performance, application and benefits to prospects.
   
• Describes all optional equipment available for customer purchase.
   
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
   
• Exhibits high level of commitment to customer satisfaction.
   
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
   
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
   
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
   
• Knows and understands equity and values, and is able to explain depreciation to the customer.
   
• Ensures that the sales manager has an opportunity to meet each customer.
   
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title etc.).
   
• Prepares sold vehicles for customer delivery prior to customer arrival.
   
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
   
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
   
• Schedules first service appointment.
   
• Follows up on all post delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
   
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
   
• Attends sales meetings.
   
• Maintains professional appearance.
   
• Other tasks as assigned.