AAA Roadside Assistance

• Respond promptly to dispatched AAA roadside assistance calls.
• Contact members prior to arrival to verify:
  • Exact vehicle location
  • Vehicle concern
  • Tow destination
  • Number of passengers
• Perform roadside services including:
  • Vehicle towing
  • Jump starts
  • Flat tire changes
  • Fuel delivery
  • Vehicle lockouts
  • Battery testing and replacement (when qualified)
• Follow all AAA service standards and operating procedures.
• Accurately complete all required steps within the dispatch software and mobile applications used by the company.

Towing & Recovery

• Safely operate flatbed and wheel-lift tow trucks.
• Properly secure and transport vehicles without causing damage.
• Load, unload, and transport vehicles using approved towing techniques.
• Perform basic winching and recoveries within company policy and training.
• Conduct thorough vehicle inspections before and after transport.
• Document pre-existing damage.

Customer Service

• Provide courteous, professional service during every customer interaction.
• Explain services and charges when applicable.
• Maintain a calm and professional demeanor during stressful roadside situations.
• Represent the company in a positive and professional manner.

Safety

• Follow all OSHA, California, CHP, FMCSA, and company safety requirements.
• Wear all required personal protective equipment (PPE).
• Utilize proper traffic control procedures while working roadside.
• Immediately report accidents, injuries, equipment failures, and safety concerns.
• Operate company vehicles safely at all times.

Equipment Responsibilities

• Perform daily pre-trip and post-trip inspections.
• Keep assigned truck clean, fueled, and ready for service.
• Maintain inventory of required equipment and supplies.
• Report maintenance issues immediately.

Documentation

• Complete electronic call records accurately.
• Record payments when applicable.
• Obtain required customer signatures.
• Submit required paperwork before the end of each shift.

QualificationsRequired

• Minimum 25 years of age.
• Valid driver's license with an acceptable driving record.
• Ability to pass a background check and drug screening.
• Ability to work weekends, holidays, evenings, nights, and on-call shifts as scheduled.
• Strong customer service and communication skills.
• Ability to safely operate automatic and manual transmission vehicles.
• Ability to use smartphones, GPS navigation, dispatch software, and electronic documentation systems.

Preferred

• Previous towing or roadside assistance experience.
• AAA roadside assistance experience.
• CHP Tow Operator certification.
• Automotive repair or mechanical experience.
• Commercial Driver License (CDL) (not required for all positions).
• ASE certifications or vocational automotive training.

Physical RequirementsThis position requires the ability to:

• Lift up to 75 pounds.
• Frequently push, pull, bend, kneel, squat, climb, and crawl.
• Stand and walk for extended periods.
• Work outdoors in all weather conditions.
• Work safely near moving traffic on highways and mountain roads.
• Enter and exit tow trucks multiple times throughout each shift.

Work EnvironmentDrivers routinely work:

• On Interstate 80 and surrounding highways.
• In mountain communities throughout the Truckee/Tahoe region.
• During snowstorms, chain control, and severe weather.
• During nights, weekends, holidays, and emergency situations.
• In high-traffic and hazardous roadside environments.

Performance ExpectationsDrivers are expected to:

• Maintain excellent customer service.
• Meet company attendance and reliability standards.
• Follow dispatch instructions promptly.
• Comply with AAA performance standards and service expectations.
• Complete calls accurately and efficiently.
• Maintain a professional appearance and conduct.
• Protect company equipment and customer vehicles.
• Participate in required meetings and ongoing training.

Knowledge, Skills & Abilities

• Strong defensive driving skills.
• Safe towing and vehicle securement practices.
• Basic automotive diagnostics.
• Effective verbal and written communication.
• Time management and organizational skills.
• Ability to work independently.
• Problem-solving under pressure.
• Excellent situational awareness and safety judgment.

Compensation

• Hourly, non-exempt position.
• Overtime paid in accordance with California labor laws.
• Eligibility for company benefits based on employment status.