Job Title: Closing Coordinator

Reports to: Managing Attorney 

Overview for Recruiting:

Detail-oriented with the ability to communicate effectively with various stakeholders.

- Capable of managing multiple priorities and adhering to deadlines.

- Understand the significance of closing dates and work diligently to ensure transactions close on time.

- Maintain a professional demeanor at all times.

Qualifications:

- 1+ years of experience in the title and settlement business.

- Commitment to delivering exceptional customer service.

- Excellent written and verbal communication skills.

- Attention to detail is paramount.

- Deadline-oriented with strong multitasking abilities.

- Team-oriented attitude with the ability to work independently when necessary.

- Familiarity with standard closing concepts, practices, and procedures in the real estate settlement industry.

- Sense of urgency and a proactive mentality.

- Ability to communicate positively and effectively with various parties involved in transactions.

- Quality-conscious with a strong sense of pride in delivering high-quality work.

- Proficient in managing challenging customers and resolving issues efficiently.

- Able to handle multiple files concurrently without errors.

- Exemplary organizational skills.

- Experience managing high-volume transactions in a paperless environment.

- Intermediate to advanced proficiency in closing software systems and Microsoft Office applications.

- Experience with SoftPro Select is a plus.

Core Competencies:

• Real Estate Knowledge:
• Understanding of real estate law and procedures related to property transactions.
• Knowledge of key documents involved in real estate closings, such as purchase agreements, deeds, and title insurance.

Transaction Management:

• Ability to manage multiple real estate transactions simultaneously.
• Coordinating with various parties involved, including buyers, sellers, real estate agents, lenders, and title companies.

Organizational Skills:

• Managing and prioritizing tasks to ensure smooth closing processes.
• Attention to detail in reviewing documents and coordinating timelines.

Communication Skills:

• Clear and effective communication with clients, attorneys, and other stakeholders.
• Providing updates and guidance to clients throughout the closing process.

Documentation Management:

• Organizing and maintaining accurate records of all closing documents.
• Ensuring all required documents are properly completed and executed.

Client Relationship Management:

• Building rapport with clients and providing excellent customer service.
• Addressing client inquiries and concerns in a timely and professional manner.

Title and Escrow Coordination:

• Coordinating with title companies and escrow agents to ensure all necessary documents and funds are in place for closing.
• Reviewing title commitments and resolving any issues that may arise.

Problem-Solving Abilities:

• Identifying and resolving issues or discrepancies in closing documents.
• Finding solutions to challenges that may arise during the closing process.

Time Management:

• Managing deadlines and ensuring closings are completed on schedule.
• Proactively addressing potential delays to keep transactions on track.

Teamwork:

• Collaborating with attorneys, paralegals, and administrative staff to facilitate smooth closings.
• Providing support to colleagues and assisting with tasks related to closings as needed.

Customer Service:

• Maintaining a positive and helpful attitude when assisting clients.
• Ensuring clients feel supported and informed throughout the closing process.

Adaptability:

• Being able to adapt to changes in priorities or procedures.
• Flexibility in handling different types of transactions and client needs.

Confidentiality:

• Maintaining confidentiality of client information and sensitive documents.

Attention to Legal Compliance:

• Ensuring all aspects of the closing process comply with legal and regulatory requirements.

Adhering to ethical standards and professional conduct.

Responsibilities:

• Process initial contract intake 
• Order titles and conduct initial reviews of reports provided by title examiners.
• Track and receive mortgage and lien payoffs, HOA letters, and tax information.
• Obtain commission payment information from real estate agents involved in transactions.
• Maintain consistent, timely, and professional communication with clients and staff regarding file status.
• Engage in phone conversations with clients and promptly respond to emails from clients and staff.
• Ensure the system is updated with all relevant email and phone communications.
• Escalate any issues affecting closing dates to attorneys or closers.
• Drive closing performance, meet closing dates, and deliver exceptional customer experiences.
• Collaborate with the title department to resolve title issues.