Job Summary

Provides excellent customer service. Performs a variety of duties relating to retail food service including greeting, serving, suggestive selling and limited development and preparation (garnishing and plating) of hot and cold food. Stocks and replenishes Culinary retail area and maintains sanitation standards. Responsible customer service is a major component of this position.

Supervisory Responsibilities

None

Responsibilities

• Greets and serves customers promptly and courteously.
• Handles all hot and cold foods appropriately during preparation and service, ensures proper sanitation practices occur continually.
• Produces predetermined volumes of select food products for sale 
• Maintains appropriate portion control and merchandising standards during service.
• Cleans equipment as assigned thoroughly and in a timely manner.
• Accurately inventories supplies daily and requisitions items needed to meet par levels.
• Ensures all food and supplies are stored under proper conditions, covered, labeled, and dated.
• Stocks retail area, display refrigerators, and soup/salad bar.
• Ensures all display foods are merchandised attractively as per standards. 
• Relays relevant comments from customers directly to supervisor.
• Maintains standard operating procedures in accordance with company policy, guidelines and outside licensed and certification authorities.
• Performs other duties as assigned.

Working Conditions

Works in a non-smoking, normal store environment where there is not physical discomfort due to temperature, dust, noise, etc.

Equipment Operated

• Bailer
• Ovens/Steamers
• Meat/Cheese Slicer
• Bread Slicer
• Personal Computer
• Trash Compactor
• Knives
• Scale
• Wrapping equipment
• Ordering machine
• Coffee Maker
• Espresso Grinder

Dimensions And Motivators

• Action Oriented
• Professional Conduct
• Verbal Communication
• Teamwork
• Patience
• Tolerance for Stress
• Attention to Detail
• Initiative
• Coaching
• Delegation & Follow-up 
• Integrity & Trust
• Neat & Clean Appearance
• Customer Service
• Listening

Education And Experience (E = Essential D = Desired)

• High school education or equivalent
• 1-2 years experience in food service industry 

Knowledge, Skills, Abilities

• Interpersonal skills
• Food Presentation skills
• Written & Verbal skills

Physical Requirements

• Bending
• Reading
• Walking
• Carrying 40 lbs
• Reaching
• Telephone Usage
• Hearing (Auditory)
• Writing
• Lifting 40 lbs.
• Sight or peripheral Vision 
• Grasping
• Operating Equipment
• Communication (Verbal)
• Standing