SUMMARY: Provides exceptional patient care by delivering, setting-up and providing instruction on the proper use and care of equipment in a compassionate and respectful manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Delivers and picks up equipment from homecare patients. Sets up equipment and instructs patients on the proper care and use of the equipment. Assists patients in solving problems regarding equipment use.
• Deliver and/or pick up, on average, 3-4 medical and/or standard beds per day with the potential for more than average on any given day. 
• Loads and unloads equipment onto delivery vehicle. Verifies all equipment and additional stock is loaded before leaving for deliveries. 
• Complete vehicle inspection and ensure vehicle meets policy guidelines.
• Makes contact with patient with estimated time of delivery.
• Review daily orders/deliveries and communicates with dispatch regarding necessary changes. Unless directed by dispatch, follows numerical delivery route. Dispatch must be notified of any route changes immediately. 
• Completes, maintains and signs the drivers log on a daily basis.
• Logs in and updates driver management system as day progresses.
• Responds to emergency calls and new patient orders to deliver equipment as needed during regular business hours and during on-call rotation as defined by respective leadership. 
• Complete and turn in all paperwork at the end of each workday.
• Notify manager if you suspect physical abuse, an unsafe home environment or unsanitary conditions while making a delivery.
• Follows the Medial Equipment Technician Work Instructions (DTWI001).
• Completes warehouse duties during slow periods.
• Cleans equipment as needed.
• Regular onsite attendance and punctuality.
• Responsible for delivery in all of Hart’s delivery area, not just home location.
• Wears Personal Protective Equipment (PPE) as required.
• Maintain an active chauffer’s license at all times.
• Other duties as requested by management.

QUALIFICATIONS

To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and/or Experience

• High school diploma or general education degree (GED). 
• Previous DME experience or relevant experience preferred.

Skills & Abilities

• Strong interpersonal and customer service skills.
• Ability to remain professional in stressful situations.
• Must be able to pass applicable background check for location.
• Drug Screen (DOT where applicable)
• Physical (DOT where applicable)
• TB Testing
• State Criminal
• State/National Sex Offender
• o Office of Inspector General
• Have and maintain a valid Chauffer’s license.
• Working knowledge and comfort with smart phones.

Language Skills

Ability to read, write and follow written and oral instructions.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using a calculator.

Analytical & Problem Solving Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Chauffer’s License
• Maintain a valid DOT Physical exam, where applicable.
• Annual MVR 
• Annual TB Test
• Random Drug Screens
• Maintain passable State Criminal/State and National Sex Offender record

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made available to enable individuals with disabilities to perform the essential functions provided they do not pose an undue hardship on the Company.

Medical Equipment Technicians (MET) are required to deliver all home medical equipment for the position. If an MET has a restriction, they will be placed in an open position that can accommodate the restriction, if provided there is an open position available and the employee meets the qualifications for the position. If the restriction can not be accommodated, they will follow the appropriate company leave policy. 

• Regularly required to walk, talk and hear. 
• Required to sit for periods of time in vehicle. 
• Regularly stand and lift objects, including but not limited to, medical and standard beds, over the bed tables, wheelchairs, and concentrators, from 1” to 36” high with weights ranging from 10 lbs. – 100 lbs., occasionally up to 170 lbs. Objects will be carried from 1 to 350 ft. This includes possible travel up and down stairs, ramps or elevators.
•  Frequently required to push or pull objects, including but not limited to, oxygen tanks, hydraulic lifts, and wheelchairs, weighing from 20 lbs. – 100 lbs. through various surfaces using dollies or carts. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be able to pass the Department of Transportation physical.
• All employees are required to work in a safe manner
• Wear PPE as required.

WORK ENVIRONMENT

The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is required to inspect and safely operate a motor vehicle during the day and night and in a wide range of weather and traffic conditions.

TRAINING

Orientation and selected courses must be completed in the designated time frame.

Must pass assigned competencies within 90 days.

ADDITIONAL QUALIFICATIONS

None

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties of the position. This document is not to be construed as an employment contract of any kind.