BASIC SUMMARY:

Coordinates technical aspects of Information Systems processes and projects under direction of IT Management. Responsibilities include: supporting help desk triage, control and inventory of IT assets throughout the enterprise, support of PharPoint’s server/network/telecom operations and support of IT infrastructure, and performing maintenance and research of IT initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support Information Systems projects and initiatives.
• Support Information Systems project team members.
• Support operational technical requirements.
• Triage of helpdesk ticketing system to appropriate IT staff.
• Inventory control of PharPoint IT assets.
• Desktop/Laptop support, installation, and modification.
• Documentation review/creation of IT processes, software/hardware configuration guides, and user manuals.
• Monitor all internal information systems and assist in required maintenance.
• Comply with PharPoint’s data integrity & business ethics requirements.
• Ensures that system hardware, operating systems, software systems, and related procedures adhere to PharPoint quality standards and SOP’s.
• Ensure that departmental equipment is maintained in good working condition and that departmental area(s) are maintained in a clean and orderly condition. 
• Adhere to all aspects of PharPoint’s quality system.
• Perform other related duties incidental to the work described herein.

QUALIFICATIONS:

• Education: High School diploma. Progress in obtaining Bachelor’s degree (B.A./B.S.) or equivalent strongly encouraged.
• Experience: Experience in a professional environment desired. 
• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
• Certification/Licensure: None.
• Other: Ability to read, write, speak and understand English required.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to talk, hear, and type/work at a computer.  
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must be able to lift 50lbs or more.

WORK ENVIRONMENT:

• General office working conditions, the noise level in the work environment is usually quiet. Occasional work will be required in areas where computer equipment provides a higher level of noise.

COMMENTS:

• This position requires occasional domestic/international travel.
• This position requires a valid driver’s license and the ability to operate a motor vehicle.