Little Creek Casino Resort Vision and Mission Expectations: Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

SUMMARY

Maintain Little Creek Casino Hotel environment and keep the facilities in good repair. Provide a comfortable and safe environment by maintaining equipment, completing preventive maintenance requirements, responding to emergencies, accommodating guests, and preparing reports. Implement preventive maintenance program by determining work priorities, scheduling inspections, and performing repairs and replacements. Work closely with the Hotel front desk and Hotel housekeeping to ensure guest rooms meet strict Hotel quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain, inspect, and repair the physical structure of the Hotel and furnishings as deemed necessary by management. 
• Conduct maintenance tasks such as replacing lightbulbs.
• Respond to maintenance requisitions and guest requests to ensure guests receive quality service and furnishings.
• Perform carpentry tasks such as drywall, wallpaper, painting, caulking, tile repair, and replacement windows, door, locks, furniture repair, etc.
• Maintain equipment inventories in shop area.
• Promote positive employee public relations and interact professionally with other internal departments.
• Maintain a clean, safe, hazard-free environment within area of responsibility.  
• Perform preventative maintenance and repairs on faculty equipment or systems relative to plumbing.
• Listen for unusual sounds coming from machines or equipment to detect malfunction and discuss machine operation variations with manager or other facilities technicians to diagnose problem or repair machines.
• Clean and lubricate shafts, bearings, gears, and other parts of machinery.
• Repair and maintain physical structure of establishment.
• Fabricate and repair counters, benches, partitions, and other wooden structures.
• Collaborate with workers and other professionals during renovations.
• Respond to emergencies in a professional and timely manner utilizing effective decision making and problem-solving skills. 
• Available to work nights, weekends, and holidays.

SUPERVISORY RESPONSIBILITIES

The Hotel Facilities Technician will supervise up to 2 other technicians. 

ESSENTIAL BEHAVIORAL EXPECTATIONS

• Accountable to team members and the organization, for example, attends all meetings and trainings.
• Display sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe.
• Operate within the parameters of the Little Creek Casino Resort Human Resources’ policies, departmental policies, and all other applicable regulations.
• Practice, support, and maintain the mission, vision, and values of Little Creek Casino Resort (LCCR).
• Perform other work-related duties as assigned to support the success of LCCR.
• Learn and implement LLCR’s “7 Waterways” of best guest practices.
• Build upon and diligently practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management.
• Demonstrate emotional intelligence in your explicit behaviors in your interpersonal work relationships with all team members, managers and supervisors, and our guests. 
• Uphold LCCR values of focusing on engagement, strengths, and emotional intelligence.

PERSONAL COMPETENCIES

We foster a team-oriented environment at LCCR and depend on the Hotel Facilities Technician to represent our enterprise in a courteous and professional manner with special attention to customer service.

Carpentry: Knowledge of materials, methods, and the appropriate tools to construct, install, finish, or repair wooden objects or structures. 

Customer Focus: Maintains customer satisfaction by delivering high-quality service.

Decision Making: Makes sound, timely, informed decisions that take into account the facts, goals, constraints, and risks; perceives the impact and implications of decisions; commits to action to accomplish organizational goals. 

Dependability: Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. 

S.I.G.E. TRIBAL - STATE COMPACT & ACCOUNTING & INTERNAL CONTROL

Responsible for internal control and compact compliance regarding operations and ensure compliance with regulation of the Tribal Gaming Commission.

QUALIFICATIONS

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. 
•  Ability to speak effectively before groups of customers or employees of organization.

Mathematic Skills

• Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning and Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
•  Must have strong trouble shooting ability and be mechanically inclined.

EDUCATION AND/OR EXPERIENCE

• High School graduate or equivalent
• 2 years Supervisory experience of trade personnel
• 2 years of Carpentry experience
• Considerable knowledge of engineering policies, procedures, plumbing, carpentry, Agilysys software
• Must have previous experience in a hotel, commercial building, or building maintenance organization. 
• Experience with the casino industry a plus

CERTIFICATES, LICENSES, REGISTRATIONS

• Ability to obtain a Class II gaming license issued from the Washington State Gambling Commission 
• Valid Washington State driver’s license and acceptable driving record

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Hotel Facilities Technician role requires the ability to work in a typical maintenance atmosphere requiring heavy lifting, carrying, pushing, and pulling.  

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, taste, or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; tobacco fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; and vibration. The noise level in the work environment is usually loud.