Experience

• One (1) to three (3) years of experience in airport operations.
• Previous experience as safety supervisor is preferred.

Knowledge and Skills

• Must be fluent in English (spoken and written). 
• Knowledge of airport operations, airline procedures, and customer service standards is preferred. 
• Ability to communicate effectively with employees, customers, airline representatives, and airport authorities. 

Computer Skills

• Proficient in Microsoft Office Suite, including: 
  • Microsoft Word 
  • Microsoft Excel 
  • Microsoft PowerPoint

Essential Duties and Responsibilities

• Ensure      compliance with ISAGO standards, IATA Ground Operations Manual (IGOM),      airline customer procedures, company policies, OSHA regulations, and      airport authority requirements.
• Maintain      and continuously improve the company's Safety Management System (SMS).
• Conduct      routine operational safety inspections and audits of ramp, passenger      service, cabin cleaning, cargo, and other ground handling operations.
• Investigate      workplace accidents, injuries, vehicle incidents, equipment damage, and      operational safety events.
• Prepare      detailed incident investigation reports, identify root causes, and      recommend corrective and preventive actions.
• Monitor      implementation and effectiveness of corrective action plans.
• Conduct      hazard identification and risk assessments throughout airport operations.
• Maintain      safety records, audit documentation, and regulatory compliance files.
• Coordinate      internal and external safety audits, including ISAGO audits and customer      audits.
• Deliver      safety orientations and recurrent training for new and existing employees.
• Monitor      employee compliance with Personal Protective Equipment (PPE) requirements      and safe work practices.
• Conduct      safety meetings, toolbox talks, and awareness campaigns to reinforce a      positive safety culture.
• Ensure      supervisors and managers follow company accident reporting procedures.
• Review      safety performance metrics and prepare reports for senior management.
• Work      closely with airline customers, airport authorities, and regulatory      agencies regarding safety matters.
• Monitor      regulatory updates and implement required changes to company procedures.
• Participate      in emergency response planning, drills, and business continuity      activities.
• Recommend      improvements to operational procedures to reduce safety risks and improve      compliance.
• Perform      any other duties as assigned by the manager.

Competencies

• Strong problem-solving and decision-making skills. 
• Excellent customer service orientation. 
• Effective interpersonal and relationship-building skills. 
• Strong verbal and oral communication skills. 
• Ability to work independently and as part of a team. 
• Ability to prioritize tasks and perform effectively in a fast-paced environment. 

Education

• High school diploma, GED, or equivalent required. 
• Associate's or bachelor's degree preferred. 

Qualifications

• Must possess a valid driver's license. 
• Must be able to successfully pass an extensive airport security and U.S. Customs and Border Protection (CBP) background check. 
• Must be able to pass a pre-employment and/or random drug screening, as required. 
• Must be eligible to obtain and maintain all required airport security credentials. 

Physical Requirements

• Ability to work flexible schedules, including days, evenings, nights, weekends, and holidays. 
• Ability to work outdoors and in varying weather conditions. 
• Ability to stand and walk for extended periods. 
• Must maintain a professional appearance.

Position Summary

The Safety Supervisor is responsible for implementing, monitoring, and maintaining the company's Safety Management System (SMS) while ensuring compliance with ISAGO (IATA Safety Audit for Ground Operations), IATA standards, airline customer requirements, airport regulations, OSHA standards, and all applicable federal, state, and local safety regulations. The Safety Supervisor promotes a proactive safety culture, conducts audits and investigations, identifies operational risks, and ensures corrective actions are effectively implemented.