Job Title: Senior Payroll and Benefits Partner

About Us:

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.  We are proud to be recognized as one of Fast Company’s Most Innovative Companies.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!

 Job Description:

The Senior Payroll & Benefits Partner is responsible for ensuring the accurate, compliant, and efficient administration of payroll, benefits, leave programs, and related People Operations processes. This role serves as the organization's operational expert and trusted partner for payroll and benefits administration while building strong cross-functional partnerships with Finance, IT, Compliance, and external vendors. 

This individual is expected to operate with a high degree of independence, exercise sound judgment, proactively identify opportunities for improvement, and drive operational excellence across one of the organization's most critical business functions.

Why This Role Exists:

Payroll and benefits are among the highest trust functions within the People Team. Employees expect to be paid accurately, receive the benefits they elected, and have confidence that personal information is managed appropriately.

This role exists to create that confidence through operational excellence, exceptional partnership, continuous process improvement, and thoughtful stewardship of our payroll and benefits programs.

Responsibilities:

Payroll Operations

• Own end-to-end payroll administration and processing
• Ensure payroll accuracy, reconciliations, tax coordination, reporting, and year-end activities
• Identify opportunities to improve payroll efficiency and reduce operational risk

Benefits Administration

• Own day-to-day administration of benefit programs
• Coordinate open enrollment, life events, vendor relationships, employee education, and benefit deductions

Leave Administration

• Administer FMLA, state leave programs, ADA coordination, paid leave programs, and vendor relationships

Finance Partnership

• Build a trusted partnership with Finance to ensure payroll accuracy, reconciliations, budgeting support, audits, and financial reporting

Vendor Management

• Manage relationships with payroll providers, benefits brokers, carriers, leave administrators, and other vendors

Operational Excellence

• Continuously improve workflows, standardize processes, document SOPs, reduce manual work, and leverage technology

Cross-Functional Partnership

• Partner closely with Finance, IT, Compliance, Legal, Security, Data & Analytics, and business leaders

Data & Reporting

• Produce payroll, benefits, compliance, workforce, and operational reporting to support informed business decisions

Requirements:

• Operational excellence and ownership mindset
• Sound judgment and discretion with confidential information
• Strong cross-functional partnership skills
• Continuous improvement and systems thinking
• Excellent communication and customer focus
• Project management and analytical capabilities
• Experience independently managing payroll and benefits operations in a multi-state organization
• Strong partnership experience with Finance
• Experience administering leave programs and HR technology platforms
• Experience improving operational processes through automation and technology

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.

To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com