Part Time Service Coordinator (25 Hours/Week)

Company: Accord Curtains

Location: Worthington, OH

Hours: Approximately 25 hours per week

Reports To: Operations Manager

Hours:  Typical schedule is approximately 7:30 AM–12:30 PM or 8:00 AM–1:00 PM, Monday through Friday. Some flexibility in start and end times may be available based on business needs and the candidate's availability. 

About The Company: 

 Accord Curtains helps healthcare facilities create safer, cleaner patient environments by providing professional privacy curtain exchange and management services. We partner with hospitals, surgery centers, and other healthcare organizations to ensure privacy curtains remain compliant, clean, and professionally maintained while delivering exceptional customer service every step of the way. 

Primary Responsibilities

This role owns scheduling, customer communication, work order coordination, operational tracking, and administrative support so our Operations Manager can focus on leading people, improving field operations, and growing the business.

The ideal candidate is highly organized, enjoys solving problems, communicates professionally, and takes pride in keeping operations running smoothly.

Primary Responsibilities

Customer Communication & Service (35%)

Serve as the primary administrative contact for customers.

Responsibilities include:

• Answer incoming phone calls and emails 
• Respond to customer questions and service requests 
• Coordinate recurring curtain service visits 
• Schedule outpatient and special requests 
• Follow up with customers regarding outstanding issues 
• Escalate urgent operational concerns when necessary 
• Maintain professional customer relationships 

Scheduling & Operational Support (30%)

Support efficient daily operations.

Responsibilities:

• Build technician schedules 
• Coordinate daily routes 
• Schedule outpatient work 
• Manage work orders 
• Ensure technicians have complete job information 
• Coordinate schedule changes 
• Track completed work 
• Assist with supply coordination 

Reporting & Administrative Support (20%)

Maintain operational accuracy.

Responsibilities:

• Update KPI tracking spreadsheets 
• Verify barcode scanning completion 
• Track production numbers 
• Prepare weekly operational reports 
• Maintain customer records 
• File documentation 
• Assist with billing support as needed 
• Maintain accurate operational databases 

General Office & Team Support (15%)

Help the office stay organized.

Responsibilities:

• Order office supplies 
• Assist with onboarding paperwork 
• Coordinate uniforms 
• Prepare meeting materials 
• Support company events 
• Complete miscellaneous administrative projects 
• Assist leadership with special projects

Qualifications

Preferred:

• 2+ years of customer service, scheduling, administrative, or office coordination experience 

Successful candidates will demonstrate:

• Excellent organization 
• Strong written and verbal communication 
• High attention to detail 
• Ability to prioritize multiple tasks 
• Friendly and professional customer service 
• Dependability 
• Strong computer skills 
• Ability to work independently 

Preferred Software Experience

• Microsoft Office 
• Google Workspace 
• Excel 
• Scheduling software 
• CRM systems 
• General office software 

What Success Looks Like

First 90 Days

• Customer inquiries receive prompt responses. 
• Outpatient scheduling runs smoothly. 
• KPI reports are consistently accurate. 
• Customer records are well maintained. 
• Operations manager spends significantly less time on administrative work. 

Six Months

• Customers consistently receive excellent service. 
• Scheduling is proactive rather than reactive. 
• Operational reporting is dependable. 
• Leadership trusts the coordinator to own the administrative side of the business with minimal oversight.