Position Summary

The Support Specialist, reporting to the Administrator or designee, provides administrative and clerical support to the Business Office Manager and clinical leadership, ensuring accurate, timely back-office operations and selected business office functions.

Key Responsibilities:

• Receive, screen, and relay messages for assigned interdisciplinary team members.
• Support the organization’s customer service standards by maintaining a responsive, knowledgeable, and professional approach to all internal and external contacts.
• Under the direction of the Business Office Manager and in collaboration with Team Assistants, manage and track physician orders, ensuring accuracy and timely updates.
• Utilize the electronic medical record (EMR) system for tracking, signing out, and checking in all physician orders.
• Sort, distribute, collect, and forward correspondence in a timely manner; copy and fax documents as needed.
• Assist with supply management by anticipating needs, stocking supplies, and delivering items to workstations.
• Support document control processes efficiently and in a timely manner.
• Maintain cross-training on all Team Assistant responsibilities and provide coverage as needed.
• Perform additional duties as assigned.

Minimum Qualifications

• High school diploma required; experience with computer processing preferred.
• Above-average word processing and data entry skills.
• Knowledge of medical terminology.
• Strong communication skills with the ability to work collaboratively and adapt to changing priorities.
• Ability to always maintain confidentiality.

Environmental & Working Conditions

• Requires sitting, standing, and walking throughout the workday.
• Ability to remain calm, courteous, and professional in stressful situations.
• Works under deadline-driven and occasionally stressful conditions to meet agency needs.
• Work environment includes offices and healthcare facilities.
• Availability to agency personnel in person or by phone during operating hours and, when necessary, after hours for emergencies.
• Occasional exposure to inclement weather.
• Reliable transportation and valid auto liability insurance required.
• Regular use of computers and standard office equipment.

Additional Requirements

• Participation in required continuing education and mandatory training programs.
• Commitment to ongoing professional development to enhance job-related knowledge and skills.
• Willingness to perform additional duties as assigned.