About Us:

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of Fast Company’s Most Innovative Companies. 

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.  

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day! 

Job Description:

The Implementation Specialist will be responsible for overseeing and managing a portfolio of employee benefit implementations for smaller clients (250 or fewer employees) from initiation to launch, ensuring they are delivered on time, within scope, and within budget. The ideal candidate will have excellent communication and organizational skills while learning our process quickly under the guidance of a senior team member. Success in this role requires an ability to thrive in a fast-faced and dynamic environment, with a strong commitment to delivering results. The Implementation Specialist I will report to the Vice President, Business Operations. 

Responsibilities:

Manage a portfolio of employee benefit implementations for clients, from initiation to launch  

• Define employee benefit scope, objectives, and deliverables in collaboration with internal and external stakeholders 
• Utilize software to manage and monitor comprehensive project plans, timelines, and track progress against milestones.  
• Identify launch risks and issues, working closely with a senior team member to proactively implement strategies to ensure a successful launch.  
• Communicate implementation status, updates, and key milestones to stakeholders, providing regular reporting and presentations as needed.  

Provide ongoing support for active clients regarding member eligibility files, benefits documentation, and other production-related requests  

• Document all client interactions, issues, and resolutions for continuous improvement and knowledge sharing 
• Provide feedback to product and operations teams to help refine service delivery and client satisfaction 

Requirements:

• Minimum of 3 years of experience in a client services role and/or implementation role 
• Communication: Excellent written and verbal communication skills for clear and effective interactions with clients, stakeholders, and internal teams. 
• Interpersonal Skills: Strong ability to build relationships, collaborate cross-functionally, and maintain professionalism in all client interactions. 
• Analytical Thinking: Ability to systematically investigate, troubleshoot, and resolve technical and service-related issues. 
• Problem-Solving: Resourcefulness in navigating ambiguous or complex situations to find optimal solutions, with a keen attention to detail. 
• Time Management: Capability to manage multiple tasks or tickets simultaneously, prioritize work based on urgency and impact, and efficiently meet deadlines. 
• Adaptability: Comfortable working in fast-paced or dynamic environments, often adapting to tasks beyond defined responsibilities as needed. 

First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better. 

To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com