The purpose of this classification is to provide clerical work functions associated with collection of delinquent accounts at the corporate level, assisting corporate and store personnel with issues regarding bankruptcy, credit disputes, legal inquiries, customer, trustee, and attorney calls, and reducing company stores and corporate bad debts.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Performs a variety of clerical duties such as answering incoming calls, relaying messages to staff members, providing information and assistance, sorting and distributing departmental mail, faxing information, posting information to accounts, data entry, typing and distributing letters, reports, memos, etc.
• Receives assigned bankruptcy information from individual stores, accounts for documents, transfers account to bankruptcy receivable if necessary, and routes appropriate information as needed.
• Monitors weekly and monthly aging reports for any negative trend.
• Monitors delinquent accounts to assure proper and timely filing of the bankruptcy claim is completed by assigned attorney.
• Meets or exceeds all goals related to collection call volume and recovery dollars collected as set by Director of Corporate Credit Operations.
• Assures accurate accounting for and timely posting of all payments received from the Trustees office.
• Communicates with Attorney, Trustee or individual about accounts.
• Performs skip traces as needed. 
• Processes and maintains the application for and renewal of insurance license for store agents.
• Posts Insurance payments and updates reports.
• Maintains attorney reports and attorney billing authorizations.
• Completes, prepares, routes a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities of this position; prepares and maintains files and records.
• Operates a computer terminal, printer, calculator, copy machines, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, Internet, or other system software.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

ADDITIONAL FUNCTIONS

• Substitutes for subordinates or other co-workers in temporary absence of same.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

High school diploma or GED with one year of accounting, bookkeeping, and/or general office/clerical experience; or any combination of training, experience and education which provides the required knowledge, skills, and abilities.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and/or descriptive data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.

Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change.

Farmers Furniture is an Equal Opportunity Employer. The Company is committed to maintaining an environment free of harassment and discrimination.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert very moderate physical effort typically involving some combination of stooping, kneeling, crouching, crawling and/or prolonged standing and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Farmers Furniture is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.