Medical Receptionist / Front Office Coordinator

Location: Lake Mary, FL

Employment Type: Full-Time, W-2 Employee, Non-Exempt

Hourly Rate: $17/hr; paid bi-weekly

Schedule/Hours: Monday-Friday

Join our team!

Advanced Psychiatric Group is seeking a professional, compassionate, and highly organized Medical Receptionist / Front Office Coordinator to be the first point of contact for our patients. If you thrive in a fast-paced healthcare environment, enjoy helping others, and take pride in delivering exceptional customer service, we'd love to meet you!

Medical Receptionist / Front Office Coordinator Responsibilities

• Welcome patients and provide an outstanding first impression.
• Answer and manage multiple incoming phone lines.
• Schedule new and established patient appointments.
• Verify insurance eligibility and benefits.
• Check patients in and out while maintaining accurate records.
• Scan and organize medical documentation.
• Update patient demographics and required forms.
• Process patient payments.
• Assist with general administrative and clerical duties.
• Maintain HIPAA compliance and patient confidentiality.
• Support providers and office staff to ensure efficient daily operations.

Compensation and Benefits

• Competitive Hourly Rate: $17/hr; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents*
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses*
• Employer-paid life insurance and AD&D coverage*
• Employee Assistance Program (EAP) with confidential mental health and life support resources*
• Generous paid time off and additional paid holidays*
• *Indicates benefits available only to full-time W-2 Employee

Why APG?

At Advanced Psychiatric Group, we are committed to providing compassionate, high-quality mental healthcare to our community. Our front office team plays a vital role in creating a welcoming experience for every patient. If you're looking to make a meaningful impact while working alongside an outstanding team, we'd love to hear from you.

Medical Receptionist / Front Office Coordinator Requirements

• Minimum 2 years of medical receptionist experience.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work independently and as part of a team.
• Strong attention to detail and time management skills.
• Proficiency with Microsoft Word and Excel.

Preferred Qualifications

• Experience in an outpatient psychiatric or behavioral health practice.
• Experience with electronic medical records (EMRs).
• Insurance verification experience.

About APG

APG Health specializes in providing effective and efficient behavioral health care, psychiatric care and family counseling. Today, APG Health is the largest outpatient behavioral healthcare clinic in the Central Florida Area with providers providing care and support for more than twenty thousand clients.

APG Health provides behavioral healthcare services to Orlando residents that include psychiatric care for adults and children, mental health counseling, on-site ADHD testing, and clinical trials and studies for eligible candidates.

We are staffed by over twenty providers, and numerous support staff that include Psychiatrists, Adult Registered Nurse Practitioners, Licensed Clinical Social Workers, and Mental Health Counselors with a range of specialties in the field of psychiatry.

Advanced Psychiatric Group is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Advanced Psychiatric Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Advanced Psychiatric Group is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.