The Shift Lead helps lead team members by ensuring the day-to-day convenience store operations are completed by performing, assisting, and guiding. The Lead Associate is a vital member of our organization playing an essential role in ensuring a positive experience for customers and great work environment for team members. The self-motivated, service-orientated individual will be accountable for demonstrating Northdale’s culture of exceptional customer service and team orientated mindset. 

Responsibilities and Duties

• Maintain high level of customer service.
• Maintain a positive work environment for all team members.
• Resolve cash tills at the end of shift.
• Generate accurate till reports for each register.
• Manage and perform all check-out functions on a daily basis.
• Communicate clearly and openly with customers.
• Serve as the primary point-of-contact for customer service associates and customers when Assistant Manager and Store Manager are not present.
• Assist in performing, implementing, and enforcing established daily operating procedures. 

Qualifications

• High School Diploma preferred. 
• 6 months of retail experience preferred.
• Effective communication skills.
• Ability to motivate employees. 
• Comfortable working in a fast-paced environment, multi-task, and problem-solve.
• Strong work ethic