Job Title: Clinic Supervisor

Reports To: Director of Clinical Leadership and Director of Operations

Department: Clinic 

FLSA Status: Non-Exempt 

Summary

The Clinic Supervisor provides continuous oversight of clinic flow, patient care, and staff competency. The Clinic Supervisor plays a critical role in practice operations and office efficiencies while focusing on our five core values: Excellence, Compassion, Patient Care, Integrity, and Community. 

Essential Functions:

• Provides support and supervision to the clinic to maintain an orderly and efficient office routine
• Daily use of various company-wide communication systems – such as Emails, Teams, Calls, etc.
• Ensures standards of patient care and customer service are consistently met
• Anticipates and fulfills physician needs 
• Addresses urgent problems involving medical staff and patients
• Adequately documents and relays concerns regarding the clinic to Regional Manager in a timely manner
• Ensures employees are treated in a fair and equitable manner
• Helps to implement employee projects to achieve initiatives and reach goals
• Works with Regional Manager to administer and monitor employee responsibilities, designated assignments, and work quality
• Assists in steady progress towards established clinic goals 
• Provides feedback to Regional Manager regarding potential efficiencies, ideas for streamlining processes, and assessment feedback staffing needs based on organizational goals
• Coordinates with Regional Manager to set and drive organizational vision and core values amongst staff
• Assists in coordinating training for office staff (front desk, technicians, scribes, and opticians)
• Empowers employees by recognizing and rewarding their contributions 
• Coordinates with Regional Manager for Employees Performance Management (coaching, written warnings, termination)
• Expected to maintain standards of care for the facility and all assets within the clinic and organization

Auxiliary Functions:  

•  Assists with onboarding new hires and terminations
• Reviews and submits receipts and office batch reports to Regional Manager
• Coordinates with Regional Manager to complete quarterly asset audits for clinic-related inventory 
• Uses efficient and cost-effective approaches with office supply ordering
• Supports and implements organizational changes
• Reviews provided leadership materials and attends trainings
• Performs other related duties and responsibilities as directed 

Knowledge, Skills, and Abilities: 

• Knowledge of current medical terminology to communicate with physicians, staff, and patients
• Knowledge of effective problem-solving and conflict resolution techniques.
• Skilled in interpersonal (one-on-one, meetings, or group presentations) and written communication (reports and business correspondence) 
• Skilled in analytical decision-making and the ability quickly assess and resolve complex logistical, technical, and patient care problems and issues.
• Ability to assist and perform basic functions of the following positions: Front Desk, Technician, and Optical 
• Ability to read and interpret documents such as safety guidelines, operating and maintenance instructions, procedure manuals, and government regulations
• Ability to anticipate and react calmly to emergency situations
• Ability to train, motivate, and supervise staff.
• Ability to perform focused work with close attention to detail in a fast-paced environment
• Ability to operate office equipment including medical testing, computers, copiers, fax machines, multi-line phones, etc. 
•  Ability to demonstrate sound judgment and decision-making 
• Ability to follow direction and receive constructive feedback

Minimum Qualifications 

• High School Diploma (required).
• Minimum one year of clinic technician experience (required).
• COT (Certified Ophthalmic Technician) / COA (Certified Ophthalmic Assistant) Certifications (preferred). 

Physical Requirements/Typical Working Conditions:  

Environment: Primarily a temperature-controlled facility.  

• Work may require prolonged standing, some bending, stooping, and stretching.   
• Requires hand-eye coordination and manual dexterity sufficient to operate surgical equipment, a keyboard, mouse, and standard office equipment.   
• Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.   
• Requires occasional lifting papers or boxes up to 30 pounds. 

Essential Physical Tasks: 

• Sight – sufficient to adjust small instruments, read physical documents, and images on a computer monitor.  
• Smell – sufficient to discern smoke/something burning, and other odors. 
• Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.  
• Touch – sufficient to operate surgical equipment, keyboard, mouse, other standard office equipment, and writing implements. 
• Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift. 

Expected Hours of Work: This is a full-time position. Core days and hours are Monday through Friday, 8:00a.m. to 5:00p.m. The Clinic Supervisor is expected to effectively balance administration hours and in clinic hours to ensure the essential functions and responsibilities of this position are being performed successfully. 

Other Duties: This job description does not comprise a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.