Position Summary:

Under the supervision of the Fayetteville Cares Director, the Community Wellness Specialist is responsible for providing psychosocial support services through the Safeguard Veterans Task-Sharing Initiative. This position works directly with Veterans and other individuals experiencing instability, stress, behavioral health challenges, or barriers to self-sufficiency by helping them develop practical skills that promote emotional regulation, problem solving, resilience, and overall wellness.

The Community Wellness Specialist delivers evidence-based CETA Psychosocial Support Services (CPSS) after completing required training and certification. This position focuses on relationship-building, engagement, support, and skill development while helping participants identify goals and connect with appropriate community resources.

This role is designed for individuals with strong relational skills and a heart to serve. Healthcare credentials are not required.

General Responsibilities:

Fayetteville Cares serves as a Day Resource Center focused on providing support to those affected by homelessness, hunger, behavioral health challenges, and the everyday challenges of life.

As a Fayetteville Cares team member, you are expected to support this mission by creating an environment centered on dignity, hospitality, support, encouragement, and next steps.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Be a culture carrier of Fayetteville Cares

• Build trusting relationships with Veterans and community members participating in the  

 Safeguard program

• Complete all required CPSS training, supervision, and certification requirements

• Deliver evidence-based psychosocial support interventions using the CPSS model

• Assist participants with developing emotional regulation, coping, problem-solving, and wellness skills

• Facilitate structured individual and group support sessions as assigned

• Support participants in identifying strengths, goals, and action steps toward stability

• Utilize grounding, behavioral activation, cognitive coping, problem solving, safety planning, and  

  substance use reduction techniques as trained

• Maintain assigned participant caseload and complete required follow-up activities

• Document services, assessments, and participant progress in CareConfidence and other required 

  systems

• Participate in weekly supervision, coaching sessions, and case reviews

• Identify participants who may require additional support and assist with referrals to higher levels of 

  care when appropriate

• Collaborate with Fayetteville Cares staff, providers, volunteers, and community partners to support 

  participant success

• Assist with outreach and engagement efforts focused on identifying Veterans and community 

  members who may benefit from services

• Support a welcoming, safe, and encouraging environment within the Day Resource Center

• Network with Veteran-serving organizations and community partners to strengthen service 

  connections

• Assist with front desk operations as assigned, including welcoming guests, providing general program 

  information, and supporting a positive guest experience.

• Perform other duties, projects, and responsibilities as assigned by Fayetteville Cares leadership to 

  support organizational operations, program objectives, and guest services.

Job Qualifications:

• Customer Service Experience
• Ability to use Ipads and computers

Physical Requirements:

• Ability to move throughout the Day Resource Center during assigned shifts
• Ability to facilitate meetings, support groups, and participant engagement activities
• Ability to occasionally lift and move supplies up to 25 pounds