About This Role

Position Summary

We are seeking a Client Success Specialist to join our team! You will be responsible for helping clients by providing product and service information and dispatching vendors. This person needs to have a high level of customer service experience, coordination and problem-solving skills. This person will be the go-to contact????? for all clients and vendors when new orders are placed and any issues that might arise. 

Shifts for this Position:

10am – 6pm, Wednesday – Sunday

8am – 4pm, Monday – Friday

2pm – 10pm, Monday - Friday

Essential Duties & Responsibilities: 

* Handle customer inquiries and complaints * Provide information about the products and services 

* Manage job requests submitted by new/existing clients 

* Document and update customer records based on interactions 

* Develop and maintain a knowledge base of the evolving products and services 

* Multi-task via email, phone or other channels of communication 

* Research, onboard and assign new vendors as needed 

* Other duties as assigned ? 

Qualifications: 

* Previous experience in customer service, sales, or other related fields 

* Ability to build rapport with clients 

* Ability to prioritize and multitask 

* Positive and professional demeanor 

* Excellent written and verbal communication skills