Customer Support Specialist (Call Center)

Location: Bronx and Long Island City (On-Site)
Job Type: Full-Time
Pay: $20–$22/hour, based on experience
Reports to: Director of Operations
Fluent in English and Spanish (Required)

About the Role
Kommissary is a social enterprise on a mission to spread joy through food. We produce and deliver high volumes of meals spanning a diverse array of cuisines to every demographic in New York City. We're looking for a bilingual Customer Support Specialist to join our call center team. In this role, you'll be the first point of contact for our English- and Spanish-speaking customers, providing friendly, accurate, and efficient support over the phone and by email.

Responsibilities

• Answer inbound calls and respond to customer inquiries in both English and Spanish
• Troubleshoot and resolve customer issues, questions, and complaints professionally
• Accurately document customer interactions and update account records in the CRM
• Escalate complex issues to the appropriate department or supervisor when needed
• Meet or exceed individual performance metrics (call quality, handle time, customer satisfaction)
• Follow company scripts, policies, and procedures while maintaining a natural, helpful tone
• Stay current on product/service knowledge, promotions, and policy changes

Requirements

• Bilingual fluency in Spanish and English (required — verbal and written)
• High school diploma or equivalent
• 1+ year of customer service or call center experience preferred
• Strong communication, active listening, and problem-solving skills
• Comfortable using computers and CRM software
• Ability to work in a fast-paced environment while maintaining professionalism and patience
• Reliable attendance and punctuality

What We Offer

• $20–$22/hour based on experience
• Health benefits including vision and dental, 401k, commuter benefits
• Opportunities for growth and advancement

Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Equal Employment Opportunity: Kommissary does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Kommissary is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at HR@kommissary.com.

E-Verify Notice: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.