The Front Desk / Warranty Coordinator serves as the first point of contact for Iowa Rotocast Plastics and Grizzly Coolers by greeting visitors, answering incoming calls, and coordinating the company's warranty and Return Merchandise Authorization (RMA) process from initial claim through resolution. This role coordinates the creation, maintenance, and shipment of sales brochures for reps and clients, and maintains the company's image and quote libraries. The ideal candidate is highly organized, detail-oriented, and communicates clearly and professionally with both internal teams and external customers.

Essential Job Duties & Responsibilities 

• Answer incoming phone calls and direct them to the appropriate department or individual
• Greet and welcome visitors, customers, applicants and vendors in a friendly and professional manner
• Create, maintain, and ship sales brochures to sales representatives and clients as needed
• Process product warranty intake, including logging and reviewing claims for completeness and accuracy
• Communicate internally with production, quality, and sales teams regarding warranty case details and status
• Provide clear, timely, and professional communication with clients regarding warranty claims and resolutions
• Create and manage warranty cases from intake through resolution
• Process Return Merchandise Authorizations (RMAs)
• Enter warranty orders accurately into Epicor
• Compile and distribute monthly warranty reports
• Maintain and organize the company's image library and quote library, assigning appropriate attributes/tags to each image and quote for searchability
• Box and prepare brochures and related materials for shipment (packages up to approximately 20 lbs)
• Perform other front desk and administrative duties as assigned
• Maintain a clean, organized, and professional reception area

Job Specifications

Required Knowledge, Skills & Abilities

• Exceptional interpersonal skills with the ability to interact professionally with customers, sales representatives, and internal staff
• Strong written communication skills, particularly via email
• Bilingual (English/Spanish) communication skills are preferred but not required.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
• Proficiency with Microsoft Excel and Microsoft Word required
• Proficiency with Microsoft Outlook required
• Experience with Epicor preferred; willingness and ability to learn required
• Ability to work independently and prioritize tasks in a fast-paced environment

Education & Experience 

• High School Diploma or equivalent required
• Prior customer service, front desk, or administrative experience preferred

Work Schedule

• Standard schedule: 7:00-4:00PM Monday-Friday
• Overtime: Based on production demand; may include extended shifts or additional hours as needed

Iowa Rotocast Plastics offers a great work environment and leading rewards package

• Competitive performance-based wages
• Generous benefit plans: Medical, Dental, HSA, DCA, Life and Disability
• Employee Health Program
• 401(k) pension plan with employer match
• Paid time off
• Nine paid Holidays
• Bereavement Leave
• Employee events
• Employee discounts on IRP & Grizzly products
• Employee Referral Bonus Program

Iowa Rotocast Plastics is proud to be an equal-opportunity employer. We are committed to equal employment regardless of the individual's race, color, gender, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.