Join Kansas City’s leading eye care team! At Discover Vision Centers, we believe in working together to provide the best eye care for our patients. We are currently hiring for a Lead Ophthalmic Technician to join our ever-growing team of professionals who share our main focus of GREAT PATIENT CARE!

Essential Skills and Abilities:

• Must have skills that are learned to work in any capacity of Ophthalmology, Optometrics, CTL’s, pre-testing.
• Strong communication and interpersonal skills (both written and oral)
• Proven ability to work well in a supervisory capacity. Demonstrates skills in motivating and training a professional staff.
• Personable and empathetic with patient’s needs and concerns.
• Multi-tasking of multiple projects simultaneously.
• Ability to work as a team member.
• Demonstrate computer literacy.

Responsibilities:

Personnel Supervision

• Assists in training and disciplinary action of technical staff under supervision of practice administrators. (Site Manager, Operations Manager, HR Director)
• Supervises technical staff, including preparing and monitoring job duties and performance. Completes annual performance evaluations for technical staff as well as for newly trained staff (45/90-day reviews).
• Maintains employee confidentiality.
• Oversees training of clinical staff, including the immediate supervision of untrained technicians. Completes new hire checklist.
• Appropriately schedules technical staff in accordance with clinic needs, filling in when necessary; approves time off requests for technical staff.
• Review technical staff schedules for all locations, ensuring schedules are entered into the Master Technician schedule, on the shared drive, no later than Thursday of the week prior.
• Facilitate technician coverage requests for all locations, ensuring that adequate staffing is available for each provider and clinic, to maintain optimal clinic flow.
• Organizes and conducts regular monthly meetings of technical staff.
• Attends (and often times conducts) all Tech meetings (in applicable Geographical Region) as well as help facilitate regular Lead Tech meetings.
• Consults with Site Manager on problems and interpretation of policies to ensure patient needs are met.
• Develops and implements protocols for continuing education of technical staff.
• Plans and organizes in-service training programs on all equipment at the location.
• Maintains functional knowledge of all technical staff responsibilities.

Clinic Responsibilities

• Performs patient workups and diagnostic testing as required.
• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
• Makes sure that specialized testing and procedures are covered by trained personnel.
• Be encouraging and sensitive to all staff needs and concerns.
• Assists with oversight of retina drug supply, by helping with inventory audits, ensuring drugs are checked in/out appropriately, and refrigerators are well maintained.
• Secure patient information and maintain patient confidentiality by completing safeguarding medical records and by maintaining accuracy of diagnostic and procedure coding.
• Maintain integrity of office equipment and facilitate repair requests in a timely manner.

Triage

• Determines the flow of daily clinics.
• Maintains a smooth flow of patients to the physician, altering the test sequence as required.
• Provide telephone support regarding ocular emergencies, prescription refills, and patient care questions.
• Communicate with front office to facilitate proper patient flow.

Administrative

• Ensures all clinic instruments/equipment is functioning properly; troubleshoots malfunctioning equipment; requests repairs and maintenance, as needed.
• Schedules all preventative maintenance on instruments and equipment.
• Provides back-up support to other technicians, including approving medication/clinic supply orders, returning patient phone calls or delegating managing prescription refills, and responding to contact lens calls.
• Maintain inventory levels, delegates orders of clinical supplies.
• Assists management with addressing physician and patient complaints, issues with technical quality or performance concerns.
• Identifies opportunities to improve departmental process for productivity and service.
• Partners with clinical management to plan, manage, and communicate operational changes to technical staff.
• Promotes a culture of safety by ensuring staff compliance with all established policies and procedures, safety, and infection control.
• Consults with Division Managers/Operations Manager when doctors request to block or cancel clinic.
• Assists with check-in and check-out questions as needed.
• Assists pre-op with appointment scheduling and surgery scheduling as needed.
• Turns in time off requests to Site Manager and assist with technical staff attendance.
• Perform other duties as required

Lead Ophthalmic Technician Qualifications:

• High school diploma or general education degree (GED)
• Must possess strong computer skills
• Ophthalmic Technician experience required
• COA or COT certification preferred

Discover Vision Centers offers a terrific compensation and benefits package including:

• Health, dental, discount program on DVC products/services
• Paid time off, paid holidays, paid bereavement leave.
• Accident Insurance and Critical Illness/Cancer policies
• 401k (pre-tax and Roth)
• Pre-tax flexible spending plans
• Free life insurance, voluntary term life insurance, long term disability and short-term disability

We understand the importance of work-life balance and want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits like an Employee Perk Package and Free Counseling and support services; and for full-time employees we offer excellent health insurance benefits; a generous 401k matching program with company matching, Paid time off; and Paid holidays. If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!