Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.

We're looking for a motivated Systems Engineer who enjoys solving technical challenges and improving the technology environments that support our employees and customers. In this hands-on role, you'll help design, administer, maintain, and improve our internal IT infrastructure and hosted customer environments across Microsoft Azure, Microsoft 365, Windows Server, networking, and security technologies. You'll serve as a key technical resource, evaluating infrastructure needs, recommending solutions, and helping keep our systems secure, reliable, and running efficiently. If you enjoy troubleshooting, taking ownership of technical solutions, and working across a broad range of technologies, we want to hear from you! 

Why Procede? - This is what our Senior Director of Software Development has to say… watch this video 

**MUST** work onsite Monday through Friday at our Solana Beach, CA office. 

Primary Job Responsibilities

• Monitor, maintain, and troubleshoot installed systems, infrastructure, operating systems, application software, and system management tools
• Analyze, prioritize, and resolve employee technical issues through phone, email, online meetings, Microsoft Teams, and other support channels while exercising independent judgment regarding appropriate solutions and escalation
• Administer endpoint management, server infrastructure, phone systems, backups, access controls, firewalls, and security technologies while ensuring system reliability and compliance with organizational standards
• Monitor and test application and system performance, identify potential bottlenecks, and collaborate with developers and senior technical team members to implement solutions
• Evaluate, design, and implement improvements to information systems, infrastructure, and operational support processes that enhance reliability, security, and operational efficiency
• Participate in after-hours or weekend support, maintenance, and emergency response as business needs require
• Provide advanced technical support for customer-initiated tickets that require systems, infrastructure, networking, or installation expertise
• Administer, maintain, and optimize hosted customer infrastructure while evaluating opportunities to improve system reliability, security, and performance
• Identify and troubleshoot system and application performance issues affecting hosted customers
• Evaluate customer infrastructure requirements and provide technical guidance regarding server architecture, connectivity, bandwidth, security, and overall environment readiness during implementation planning

Desired Qualifications/Skills

• Microsoft Certified: Azure Administrator Associate (AZ-104) certification is required. Candidates who do not possess the certification at the time of hire must obtain it within twelve (12) months of employment as a condition of continued employment. Procede Software will provide reasonable support and resources to assist employees in achieving this requirement
• Working knowledge of Microsoft Azure, Microsoft 365, Windows Server administration, Active Directory, Group Policy, backups, and system troubleshooting
• Working or developing knowledge of Microsoft SQL Server, SQL, and Internet Information Services (IIS)
• Understanding of networking concepts and technologies, including firewalls, switches, and access control lists
• Strong analytical and troubleshooting skills, with the ability to exercise sound judgment and independently resolve or appropriately escalate technical issues
• Strong interpersonal and customer-service skills, including the ability to communicate with employees and customers professionally, patiently, and courteously
• Ability to handle confidential information and maintain appropriate access and security controls
• Ability to work independently, take ownership of assigned responsibilities, communicate constraints or risks, and follow work through to completion
• Availability to work after hours or on weekends when necessary

Requirements

• 3+ years of experience administering and supporting Microsoft-based infrastructure, cloud technologies, networking, or related enterprise technology environments 
• Associate’s or bachelor’s degree in Information Technology, or a related field preferred; equivalent work experience may be considered

Physical Requirements:

• Ability to sit at a desk, computer terminal or meeting table for a long period of time
• Ability to use hands and fingers or adaptive equipment to safely operate assigned equipment
• Ability to lift up to 20 lbs
• Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone

The Exciting Stuff

Benefits

• Medical, Dental and Vision
• Competitive Compensation
• Retirement Plan with Company Match
• Healthcare FSA & HSA with Company Contributions 
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 14 Paid Holidays
• Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
• Destination office in Solana Beach, CA

Location and Compensation

This is an in-office Monday through Friday during regular business hours role; candidates must be willing to commute to our Solana Beach, CA office daily. The base salary for this role ranges from $72,000- $97,000, based on factors such as education, experience, qualifications, skills, certifications, and location, etc.

In addition to our comprehensive benefit package, our company encourages and supports career development. We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.

Culture

We work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:

Facebook: https://www.facebook.com/procedesoftwareofficial/

LinkedIn: https://www.linkedin.com/company/procede-software

We are proud of our company and welcome you to visit our website to see why and learn a little bit more about us: https://www.procedesoftware.com/careers-and-culture/.

We hope you are interested in our Company and our Systems Engineer role and welcome anyone to apply!

Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Procede will not sponsor applicants for immigration-related benefits.