At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.

General Summary:

The Store Supervisor is responsible for overseeing the daily operations of the Attended Donation Center (ADC), ensuring donors receive exceptional service while leading an efficient, safe, and productive donation operation. This position provides day-to-day leadership, coaching, and support to team members, helping achieve operational goals while maintaining a clean, organized, and welcoming donation center. Working closely with the Regional Manager, the Store Supervisor promotes employee engagement, supports staffing and training efforts, monitors productivity, and ensures compliance with safety and operational standards. T

Supervisory responsibilities:

• Assist with recruiting, interviewing, onboarding, and training new team members.
• Provide day-to-day leadership and oversight of Attended Donation Center (ADC) operations, ensuring efficient donation flow and productivity.
• Coach, mentor, and develop employees by providing timely feedback, recognition, and performance coaching. Support corrective action and discipline in accordance with organizational policies.
• Develop employee work schedules, approve time-off requests, and ensure adequate staffing to maintain operational coverage.
• Respond to employee call-offs and adjust schedules as needed to ensure business continuity.
• Partner with the Regional Manager to communicate operational needs, staffing updates, facility concerns, and opportunities for continuous improvement.
• Contribute to employee performance evaluations by documenting performance, providing meaningful feedback, and submitting recommendations to the Regional Manager for review and approval.
• Promote a culture of safety, accountability, teamwork, and exceptional donor service by leading through example.
• Support the achievement of operational, productivity, and customer service goals while fostering employee engagement and a positive work environment.

Principal Duties & Responsibilities:

• Deliver exceptional donor service by warmly greeting and assisting donors while fostering a welcoming and positive donation experience.
• Lead by example and coach team members to provide outstanding customer service and represent Goodwill's mission and values in every interaction.
• Oversee the daily donation process to ensure an efficient workflow, maximize productivity, and optimize the value of donated goods.
• Monitor production performance and support employees in achieving established productivity, quality, and operational goals.
• Train, mentor, and coach employees through ongoing instruction, feedback, and follow-up to promote individual growth and team success.
• Ensure donations are processed in accordance with Goodwill's quality standards, including proper sorting, pricing, tagging, and handling procedures.
• Promote and maintain a safe work environment by following and enforcing safety, asset protection, and operational policies. Report safety concerns, facility issues, and operational needs to the Regional Manager.
• Accurately complete and maintain required reports, operational documentation, and production records in a timely manner.
• Order and maintain appropriate operational supplies while managing departmental expenses responsibly.
• Demonstrate Goodwill's Core Values in daily interactions and encourage a culture of teamwork, accountability, inclusion, and continuous improvement.
• Assist with special projects and perform other duties as assigned to support the operational needs of the Attended Donation Center and the organization.

Knowledge, Skills & Abilities Required:

• Leadership skills relevant to the responsibilities of this role. 
• Familiarity with Microsoft Office.
• Culture: Actively builds a respectful, fair, and empowering environment where everyone can thrive while supporting positive teamwork. 
• Results: Consistently meets goals and expectations by aligning team efforts with organizational objectives, seeking solutions, and proactively addressing challenges using available resources all while maintaining a positive attitude and a passion for our mission. 
• Accountability: Leads by example, takes responsibility for one’s actions, fulfills commitments, and ensures that individual contributions align with the mission, team, and organizational goals. 
• Job knowledge and expertise: Demonstrates a deep understanding of job responsibilities and proactively enhances knowledge and skills through continuous learning. Applies knowledge effectively to meet and exceed work objectives.

Travel Required: Travel up to 5%.

Required education and/or work experience:

• High school diploma or equivalent. 
• 1 year work experience, retail preferred. 

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 40 lbs. 
• Must be able to clearly communicate. 
• Ability to maintain a stationary position to be able to operate a computer and other office equipment. 

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact People and Development Manager, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421