Job Summary

   The Student Housing Community Manager is responsible for the overall management, operational performance, and resident experience of an assigned student housing community. This role ensures the property meets MMG Management's standards and ownership expectations for occupancy, leasing velocity, financial performance, resident satisfaction, compliance, and physical asset preservation.

    The Student Housing Community Manager leads the onsite team through the unique student housing leasing cycle, including pre-leasing, roommate matching, move-in, turn, move-out, and resident programming. This position develops strong relationships with students, parents/guarantors, university partners, and vendors while ensuring the community delivers an exceptional resident experience aligned with MMG's mission and core values.

Key Responsibilities

1. Property Operations Management

• Oversee daily operations of the student housing community, ensuring compliance with MMG policies, university partnership requirements (when applicable), and all federal, state, and local laws. 
• Conduct regular property inspections to maintain exceptional curb appeal, cleanliness, safety, and asset preservation. 
• Conduct routine lease and file audits to ensure compliance with company policies, Fair Housing requirements, and student housing operational standards. 
• Ensure completion of all daily, weekly, monthly, quarterly, annual, and seasonal operational tasks. 
• Address resident concerns, roommate conflicts, behavioral issues, and maintenance concerns professionally while maintaining a positive living environment. 
• Develop and implement corrective action plans to resolve operational, maintenance, occupancy, or resident service issues. 
• Coordinate and execute successful move-in, move-out, and annual property turn operations. 

2. Leasing, Occupancy & Resident Management

• Lead all leasing activities to maximize occupancy and revenue through aggressive pre-leasing strategies. 
• Manage bed-space and unit leasing in accordance with property requirements. 
• Oversee leasing professionals in responding to inquiries, conducting tours, follow-up communication, and lease execution. 
• Monitor leasing traffic, conversion ratios, cancellation trends, and occupancy forecasts. 
• Coordinate roommate matching, room transfers, waitlists, and assignment changes. 
• Manage lease renewals, re-leasing efforts, and notices to vacate. 
• Build and maintain positive relationships with students, parents/guarantors, and university representatives. 

3. Financial Management

• Assist with development and management of the property's operating budget. 
• Monitor rent collections, delinquency, payment plans, concessions, bad debt, and accounts receivable. 
• Review financial reports including occupancy reports, rent rolls, variance reports, P&L statements, and operating expenses. 
• Ensure invoices are received promptly following completed services. 
• Ensure invoices are entered accurately into property management software within company-established timelines. 
• Identify opportunities to increase revenue while controlling expenses. 

4. Maintenance, Turn & Vendor Management

• Partner with the Maintenance Supervisor to ensure timely completion of work orders and preventative maintenance. 
• Plan and oversee annual student turn operations including inspections, scheduling, vendor coordination, and quality control. 
• Ensure vacant beds and apartments are market ready according to established deadlines. 
• Maintain strong vendor relationships while ensuring company procurement policies are followed. 
• Ensure all vendors comply with MMG's vendor approval process. 
• Monitor capital improvement and renovation projects as assigned. 

5. Leadership & Team Development

• Lead, coach, mentor, and develop onsite leasing and maintenance teams. 
• Recruit, interview, onboard, and train new team members in accordance with MMG policies. 
• Conduct performance evaluations, coaching sessions, and ongoing professional development. 
• Foster a culture of accountability, teamwork, engagement, and exceptional customer service. 
• Prepare staffing schedules to support leasing traffic, resident events, move-in, turn, and other peak operational periods. 
• Conduct regular staff meetings focused on performance, leasing goals, operational updates, and resident satisfaction. 
• Ensure accurate reporting of payroll, commissions, bonuses, and incentive programs. 

6. Marketing, Leasing Events & Resident Experience

• Develop and execute marketing strategies designed specifically for student leasing cycles. 
• Coordinate outreach efforts with colleges, universities, student organizations, and campus events when applicable. 
• Plan and oversee resident engagement programming that promotes community involvement and resident retention. 
• Maintain an active presence throughout the community and foster positive resident relationships. 
• Utilize social media, online reputation management, and digital marketing to support leasing goals. 
• Monitor resident satisfaction and online reviews while implementing service improvement initiatives. 

7. Compliance & Risk Management

• Ensure compliance with Fair Housing, ADA, OSHA, student housing regulations, and all applicable federal, state, and local laws. 
• Maintain all required operational licenses, inspections, and compliance documentation. 
• Identify and mitigate operational, safety, and liability risks. 
• Coordinate lease enforcement, policy violations, incident reporting, and legal actions in collaboration with the Regional Director and Portfolio Manager. 
• Maintain emergency preparedness plans and respond appropriately to after-hours emergencies. 

8. Reporting & Communication

• Prepare accurate and timely weekly, monthly, seasonal, and annual operational reports. 
• Report occupancy, pre-leasing progress, financial performance, resident satisfaction, maintenance performance, and turn readiness. 
• Maintain consistent communication with the Regional Director and Portfolio Manager regarding community performance, staffing, challenges, and opportunities. 
• Participate in ownership reporting and university partnership meetings as required. 

Work Context:

Communication

Required to communicate professionally and effectively with residents, prospective residents, parents/guarantors, university personnel, vendors, ownership groups, and MMG team members through email, phone, text messaging, property management software, and approved communication platforms.

Role Importance

The Student Housing Community Manager plays a critical role in maximizing occupancy, revenue, resident satisfaction, and operational excellence while creating a safe, engaging, and successful living environment for students. This position directly impacts asset performance, resident retention, university relationships, and owner satisfaction.

Responsibility for Others

Responsible for supervising onsite leasing, administrative, and maintenance staff. Ensures employees receive appropriate training, performance coaching, accountability, and development while maintaining compliance with company policies and operational standards.

Work Setting

This is an onsite position based at an assigned student housing community. Regular presence throughout the property is required.

Job Hazards

Potential hazards include, but are not limited to:

• Disgruntled residents or visitors 
• Resident behavioral incidents 
• Mold or mildew exposure 
• Construction and maintenance hazards 
• Extreme weather conditions 
• High-volume move-in and move-out operations 

Work Attire

Business casual attire is required. Branded apparel may be required during move-in, resident events, outreach activities, and other company-sponsored functions. Refer to the MMG Personal Appearance Policy for additional requirements.

Physical Requirements

• Walk the property regularly, including stairwells and multiple buildings. 
• Inspect apartments and common areas. 
• Occasionally lift or move items weighing up to 25 pounds. 
• Assist during move-in, move-out, resident events, and annual turn operations. 
• Work occasional evenings, weekends, holidays, and extended hours during peak leasing, move-in, turn, and emergency situations. 

Impact of Decisions

The Student Housing Community Manager's decisions directly affect occupancy, resident retention, financial performance, university relationships, employee engagement, owner satisfaction, and the overall reputation of both MMG Management and the community.

Routine vs. Challenging Work

This position involves routine operational responsibilities including leasing, financial management, reporting, and team leadership while also managing the dynamic and fast-paced nature of student housing, including annual leasing cycles, resident programming, roommate conflicts, emergency response, and large-scale move-in and turn operations.

Scheduling

Base schedule is Monday through Friday, 8:00 AM – 5:00 PM. Due to the nature of student housing, flexibility is required, including evenings, weekends, holidays, resident events, move-in weekends, annual turn, and other operational needs as directed by the Regional Director.

 Scheduling: Monday-Friday 8:00am-5:00pm EST base schedule with deviation on an as needed basis communicated in writing by Regional Director.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Qualifications

• Bachelor's degree in Business Administration, Property Management, Hospitality, Marketing, or a related field preferred. 
• High school diploma or equivalent required. 
• Valid driver's license with reliable transportation and the ability to maintain company-required automobile insurance. 
• Ability to successfully pass a pre-employment background screening and drug screening (where permitted by law). 
• Professional certifications such as CAM, CAPS, ARM, CPM, or student housing-related certifications are preferred but not required. 

Experience

Required

• Minimum of 3 years of student housing property management experience, including at least 1 year in a leadership or supervisory role and 
• Demonstrated experience managing financial performance, budgeting, rent collections, and expense control. 
• Experience leading, coaching, and developing onsite teams. 
• Experience with leasing, resident relations, and conflict resolution. 
• Experience using property management software such as Yardi Voyager, Entrata, RealPage, or similar platforms. 
• Strong understanding of Fair Housing regulations and landlord-tenant laws. 
• Experience with bed-space leasing, roommate matching, and student-focused resident engagement. 
• Experience managing annual student housing turn, move-in, and move-out operations. 
• Experience working with universities, campus organizations, or student life departments. 
• Experience managing communities with 200+ beds or multiple buildings. 

Knowledge, Skills & Abilities

Leadership

• Strong leadership, coaching, and team development skills. 
• Ability to motivate staff while fostering a positive, accountable, and service-oriented culture. 
• Ability to effectively manage multiple priorities in a fast-paced environment. 

Communication

• Excellent written, verbal, and interpersonal communication skills. 
• Ability to communicate professionally with residents, parents/guarantors, university representatives, ownership groups, vendors, and team members. 
• Strong conflict resolution and customer service skills. 

Financial & Analytical

• Ability to interpret financial statements, budgets, occupancy reports, delinquency reports, and variance reports. 
• Strong analytical and problem-solving abilities. 
• Ability to identify operational trends and implement corrective action plans. 

Operational Excellence

• Knowledge of Fair Housing, ADA, OSHA, and applicable federal, state, and local regulations. 
• Ability to maintain accurate records and ensure compliance with company policies. 
• Strong organizational skills with exceptional attention to detail. 
• Ability to prioritize workload while meeting deadlines. 

Technical Skills

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). 
• Experience with property management software (Yardi Voyager, Entrata, RealPage, or similar). 
• Experience utilizing CRM platforms, online leasing systems, and resident portals. 
• Ability to quickly learn new technology and software applications. 

Student Housing Knowledge (Preferred)

• Understanding of the student housing leasing cycle and academic calendar. 
• Knowledge of bed-space leasing and roommate assignment processes. 
• Experience planning resident engagement programs and community events. 
• Familiarity with student behavioral expectations and community standards. 
• Understanding of annual property turn planning, vendor coordination, and move-in logistics. 

Core Competencies

• Leadership 
• Accountability 
• Customer Service Excellence 
• Decision Making 
• Conflict Resolution 
• Financial Acumen 
• Time Management 
• Organization 
• Adaptability 
• Initiative 
• Teamwork 
• Integrity 
• Professionalism 
• Attention to Detail