JOB SUMMARY- Under the direct supervision of the Patient Services Manager serves as Pod/Clinic Front Desk and performs all related clerical functions according to current practices, routine and established procedures. 

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JOB RESPONSIBILITIES

CUSTOMER SERVICE SKILLS

• Greets patients in a friendly, professional manner.  
• Liaison between patients and staff.  
• Remains calm under pressure and handles difficult situations tactfully. Maintains a sense of humor. 
• Respects patient confidentiality. 
• Ultimately provides Excellent Customer Service to all patients and staff.

FRONT DESK SKILLS

• Inputs all information provided by the patient into PCIS. Completely and accurately enters the information.  
• Instructs the patients in completing HIPAA and other necessary paperwork required by the pod/clinic and in the use of the I-pad. Scans paperwork into system(s).
• Verifies that the patient’s paperwork has been filled out completely and the patient has read and signed all documentation.  
• Scans patient information in a timely manner and in accordance with established procedures. 
• Ability to make follow-up appointments, move patients as needed from one day to another. Also, ability to add appointments for walk-in patients.
• Is responsible for completing tasks within the EMR. 
• Takes pictures of the patient and imports them into UroChart.
• Adds the patient’s preferred pharmacy information into UroChart.
• Verifies insurance eligibility for all Medicaid patient and scans documentation into PCIS
• Calls patients to confirm appointment that system was unable to reach.

CASHIER SKILLS

• Collects payments and co-pays from patients for visit and Rx.
• Accurately balances receipts and money daily. Totals and transmits daily credit card payments in accordance with the guidelines.

WORKING RELATIONSHIPS

• Demonstrates timely completion of duties. Assists co-workers in completion of duties when time allows. 
• Shares information or concerns effectively with co-workers. 
• Offers ideas and solutions to problems and assists in implementation of solutions. Constantly looking for ways to improve USO. 

SELF MANAGEMENT

• Is a self-starter, motivated to complete additional duties when time allows and demonstrates a positive attitude.
• Demonstrates the ability to establish and maintain a cooperative relationship with co-workers. 
• Responds cooperatively to supervision. 
• Strives to improve employee relations and morale. 
• Detail oriented and accurate in work. Maintains an orderly work area in a professional manner. 
• Knows how to handle and evaluate problems, when to ask for assistance.

POLICIES AND PROCEDURES

Observes the following Urologic Specialists policies and procedures: 

Dress code 

Parking in the appropriate area for the facility

HIPAA/Compliance training 

Phone calls-limits personal calls and cell phone use

Observes proper working hours 

Dependable-Requests time off within guidelines 

Adheres to the attendance policy.

REQUIREMENTS

EDUCATION: High School Diploma. 

PREVIOUS EXPERIENCE: 6 months - 1 year work experience involving public contact or equivalent background. Prefer computer and insurance experience. 

JUDGMENT, PLANNING, INITIATIVE REQUIRED: Must use good judgment and discretion in greeting and screening patients and in obtaining personal information required for patient’s medical record. 

SKILLS/JOB KNOWLEDGE: Tact - Diplomacy - Aptitude for thoroughness, accuracy and detail - Basic typing skill (45 wpm) - Pleasant voice and works well under pressure. Must possess the ability to work as a team in order to complete the daily task assigned. Initiative during idle times to keep busy. 

CONTACT WITH OTHERS: Co-workers - Physicians - Patients - Patients’ Families - Clinic Personnel. 

PHYSICAL REQUIREMENTS

Prolonged sitting

Repetitive motion of hands and/or wrist. 

Lift more than 25 pounds: Occasionally