Description
Job Title: eCommerce Customer Service Representative
Department: eCommerce
Reports to: Director of eCommerce & Web Services
Position Summary:
The eCommerce Customer Service Representative will assist the Director of eCommerce & Web Services with day-to-day activities mainly associated with communicating directly with online customers via email regarding their online order and/or the web stores and their associated products in a kind, professional, and timely manner.
Essential Duties and Responsibilities:
- Replying to customer message inquiries for our clients’ online stores
- Online order management specifically in regards to refunds, exchanges, and order edits
- Group emailing order updates
- Staying aware of new product launches and inventory statuses
- Representing the company and our clients’ companies in a kind, professional, and timely manner
- Work with internal teams to accomplish customer service goals via eCommerce
- Work with clients to manage brand reputations
- Following company guidelines to help streamline ecommerce customer service processes from start to finish
Requirements
Requirements:
- Typing, spelling, grammar, and a positive attitude!
- Working knowledge of Google Suite, specifically Gmail, Google Sheets and/or Excel
- Can work in a fast-paced environment
- Detail oriented
- Self motivated and can work independently and with a team
Preferred but not required:
- Experience using Zendesk or similar customer service software
- Experience using Shopify or similar ecommerce software
- Experience using Shipstation or a similar shipping/fulfillment software