The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

The Compliance and Quality Assurance Associate is responsible for the successful completion of all tasks within the business area including technical work, assigned projects, and operational efficiencies associated with the role’s essential duties. This individual is responsible for supporting the compliance program and various quality assurance initiatives.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Processes inbound grievances and facilitates outlined policy steps to resolve identified issues
• Supports the development of organizational policies and procedures associated with quality, compliance, privacy, and security
• Initiates randomized and customer service/ grievance related provider audits
• Monitors Corrective Action Plans (CAPs) for network providers, as needed
• Serves as an active participant in product enhancement projects associated with governance and compliance
• Assists in identifying and resolving process issues as well as making recommendations for continuous quality improvement
• Supports compliance with contractual and regulatory requirements as well as governing policies and procedures
• Other duties as assigned/necessary

Required Skills/Abilities:

• Ability to thrive in a fast paced environment
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong oral and written communication skills; proficiency in the English language may be required
• Ability to document reports in a clear and concise manner
• Computer proficiency required
• Must be at least eighteen (18) years of age

Education and Experience:

• Bachelor’s Degree in a related field or equivalent experience preferred
• 2 years of relevant experience in a similar role
• Experience in the healthcare industry is a plus!

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen)
• This position offers the flexibility of remote work within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.