JOB SUMMARY

The Direct Hire Certified Medical Assistant (CMA) is a clinical professional who provides patient care within CMA scope of practice while supporting structured onboarding and operational consistency for newly hired staff. 

This role performs administrative and clinical duties in a fast-paced clinic environment while reinforcing documentation standards, patient throughput, and regulatory compliance. 

RESPONSIBILITIES

Clinical Patient Care

• Assist patients by providing information, support, and professional customer service
• Verify patient identity, obtain medical histories, confirm visit purpose, allergies, medications, and vital signs
• Prepare patients for examinations and procedures, explain treatments, and ensure proper consents are completed
• Assist physicians with office procedures, injections, wound care, suture/staple removal, and post-operative follow-up
• Administer medications as directed by the provider and within CMA scope of practice

Training & Onboarding (Direct Hire Component)

• Support structured onboarding of newly hired medical assistants
• Reinforce clinic standards related to documentation, infection control, and workflow expectations
• Assist leadership in validating competencies and ensuring adherence to clinic protocols
• Promote accountability and teamwork within the medical assistant team

Clinical Workflow & Documentation

• Document patient care, communications, injections, and education accurately in the EMR (TouchWorks)
• Complete charge tickets and ensure documentation supports appropriate coding and secure record maintenance
• Facilitate diagnostic testing and prescription refill processes per provider direction and clinic protocol
• Manage administrative tasks including reports, patient communications, and daily clinical workflows
• Recognize and respond to patient emergencies according to facility policy

Safety, Compliance & Environment

• Maintain sterile technique, follow universal precautions, and comply with OSHA and clinic safety policies
• Clean and maintain exam rooms, equipment, and supplies; properly dispose of biohazard materials per protocol
• Ensure patient and staff safety, including safe transport and assistance with ambulation

CHARACTERISTICS

• Demonstrates professionalism, reliability, and strong interpersonal skills
• Tactful, empathetic, and attentive to patient needs
• Demonstrates professional and effective communication in person and via phone
• Uses discretion, sound judgment, and maintains confidentiality
• Establishes credibility with physicians, staff, and patients
• Organized, resourceful, able to multitask, and takes initiative
• Committed to quality improvement and operational consistency
• Collaborates effectively within a multidisciplinary clinical team
• Maintains a professional appearance and demeanor

QUALIFICATIONS

• Graduation from an accredited Medical Assisting program
• Current Medical Assistant (CMA) credential in good standing
• Current Basic Life Support (BLS) certification
• Minimum of 1–2 years of clinical experience preferred
• Knowledge of infection control, sterile technique, and clinic-based health and safety precautions
• Ability to use and apply medical terminology accurately
• Demonstrated understanding of clinical workflows and documentation standards
• Strong communication skills with patients, providers, and staff

PHYSICAL REQUIREMENTS

• Sitting: Occasionally
• Standing: Frequently
• Walking: Frequently
• Carrying/Lifting: Occasionally (up to 35 pounds)
• Stooping/Kneeling: Frequently
• Other: N/A