Title: Starlink   Installer – Casual (Alaska)

Department:   Tidal Network

Location:   Open to remote applicants located in Alaska/Travel Required. 

Exemption   Status: Non-Exempt 

Pay   Grade(s): 10-12 ($33.62 - $40.67 + DOE) 

Reports   To: Telecom Tower Construction Manager

Purpose: The On-Call   Telecommunications Installer assists with the installation and support of   broadband and telecommunications services for Tidal Network. Assignments may   include installing Starlink systems, setting up customer equipment,   performing service calls, and supporting broadband projects in communities   throughout Alaska. This is an on-call, project-based position, and new team   members will receive hands-on, on-the-job training by working alongside   experienced Tidal Network Field Technicians.  

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Perform residential   and commercial installation of Starlink satellite internet systems and other   broadband equipment.

· Install, configure,   and troubleshoot routers, Wi-Fi equipment, customer premise equipment (CPE),   and home networks.

· Conduct site   assessments and determine appropriate equipment placement.

· Mount, align, and   secure equipment using roof, wall, pole, or other approved mounting methods.

· Install, route,   weatherproof, and secure network cabling; drill and seal wall penetrations   when necessary.

· Respond to customer   service requests, equipment replacements, maintenance calls, and technical   support inquiries.

· Educate customers on   equipment operation, Wi-Fi best practices, and basic troubleshooting.

· Complete installation   documentation, service records, inventory tracking, and project reporting.

· Follow all Tidal   Network safety standards, installation procedures, and quality control   requirements.

· Travel throughout   Alaska, including remote communities, to complete installations and support   broadband deployment projects.

· Other duties as   assigned.

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Ability to work   safely on ladders, roofs, and in varied outdoor/weather conditions, including   lifting up to 50 lbs.

· Proficiency with   computers, mobile devices, Microsoft Office, and general technology systems.

· Working knowledge of   internet and Wi-Fi networks; ability to diagnose and resolve basic technical   issues.

· Ability to read,   interpret, and apply information from technical manuals and documentation.

· Strong verbal and   written communication skills with the ability to work effectively with   customers, coworkers, and management.

· Ability to travel   occasionally for customer support and training.

· Self-motivated with   the ability to work independently and adapt to changing priorities.

· Strong   organizational, interpersonal, and documentation skills.

· Ability to provide   training and present information to individuals and groups.

· Knowledge of   Tlingit, Haida, and Tsimshian cultures, or willingness to learn.

Minimum   Qualifications (education, experience, skills):

· High school diploma or   GED

· 1 to 3 years   experience in experience in telecommunications, satellite installation,   low-voltage systems, IT support, construction, or a related field; OR an   equivalent combination of education, training, and experience. 

· Previous experience using hand and power tools.

· Must be 21 years of   age with a Valid driver’s license

Preferred   Qualifications (education, experience, skills):

· Experience   installing Starlink or similar systems

· Experience with wireless broadband or fixed wireless   equipment.

· Commercial   Driver's License 

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· Ability   to perform physically demanding work, including lifting up to 50 lbs;   climbing ladders and working at heights; standing, bending, and kneeling for   extended periods; working outdoors in varying weather conditions; and using   tools and equipment safely with adequate vision, coordination, and manual   dexterity.

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Some   travel may be required on small aircraft or ferry. 

· Certain   positions at Tlingit and Haida may have exposure to certain hazardous   materials or conditions. The   supervisor will review these if applicable.